I match you with the experts you need in user research and related fields.(why) I am the person to call when you are not quite sure who to look for. (how) I learn what you need and share the profiles of one or two consultants who would be an exact fit. I brief the consultants so that you can get right to talking about the work. (what) I am your primary contact; I keep a pulse on things, translate between everyone, and manage scope changes.

I help organizations develop new products and services by pinpointing user needs and identifying opportunity areas. (techniques) focus groups, grounded theory, immersion, in-depth interviews, Jobs-to-Be-Done (JTBD), journey mapping, pain point analysis, prototype testing, think-aloud testing, shadows (topics) audio content, augmented reality/virtual reality, college life, content moderation, cooking, good times, interior design, manufacturing processes, remote work, subscription experience, VIP experience, ways of working, wearables(tools) Airtable, dscout, FigJam, Figma, Google Slides, Jamboard, Meet, Mentimeter, Milanote, Miro, MURAL, Otter, Reduct, Slack, Sonix, Teams, Zoom Webinar