• Working on complicated technical support issues as part of the Customer Support team responsible for running our global, distributed network• Working directly with high value customers to protect their online presence from DDoS attacks and resolve any issues with Cloudflare product offerings• Experience with command line and command line tools including curl, dig, traceroute, openssl, git, tcpdump• Experience with troubleshooting DNS, SSL/TLS, HTTP, and network related issues

• Providing pre-and post-sale product consulting, technical support, and service to key customers on all Quanergy products• Working collaboratively with different teams to design and execute on a given technical solution, managing multiple initiatives• Gathering and documenting detailed solution requirements and prioritize features based on customer needs and expectations• Preparing technical project plans, executed PoCs and supported internal and external customers while staying abreast of industry developments• Led successful pilots-- Delivering Smart City Roadway Solutions for City of Las Vegas, partnered with Cisco- PoC to demonstrate LiDAR capability for Smart City Railway Solution- Field Application Engineer for a classified Government implementationRepresented Quanergy Systems, Inc. at the largest US security event ISC West 2018 in Las Vegas to generate leads and educate customers about the company's products & offerings.

• Delivered high quality Tier II/III technical product support and solution training to customers to demonstrate application of Quanergy's LIDAR sensor devices at client sites• Collaborated with engineers, sales and customer accounts to design and execute on a given technical solution and managed multiple initiatives to deliver technical success•Maintained, gathered and documented detailed solution requirements to prioritize features based on customer needs and expectations

Analytical research measuring degree of misconceptions on QoS in Telecommunications Engineering using R & Python packages to perform t-Test and Regression Analysis by development of a concept inventory for a sample size of 150 students.

• Product support and system validation of fleet management devices to test PCBs to component level by evaluating existing & new procedures and products to specifications through application simulations and data visualization.• Documenting bugs & test results to develop protocols for bench and field testing of IoT enabled wireless devices incorporating GPS, load and impact sensors, embedded in the cloud based mobile assets.• Validating firmware and hardware settings by regression analysis to monitor and record device and web-based SaaS applications’ communication to ensure SLAs are met and continually improved for resource optimization and resource abuse.• Supporting 6000 devices for quality check and assurance of WiFi, Cell & GPS enabled units for a Fortune200 airline client.

• Teaching Assistant for TCET720 - Telecommunications Concepts.• Teaching & Lab Assistant for EE484 - Communication Systems

• Studied belt manufacturing units & SDLC methodologies to understand processes in the industry. Evaluated quality of rubber sheets processed by friction calendering to design an automated system for rubber heating by introducing a temperature controlled unit.• Optimized rubber belt processing operation and suggested various improvements using AutoCAD & SQL to stream line operations in the industry including waste reduction, line balancing and process flow changes.

• Worked with Television & Satellite Engineering, audio-video transmission, broadcasting and sound mixing teams to experience installation & implementation of communication systems in industry for D2H and radio services.• Gained hands-on experience with circuit-switching and packet-switching networks, VoIP, TCP/IP, HTTP protocols and uplink-downlink communication pattern for digital transmission-reception facilities..