With a background in customer service and technical support, I have developed strong communication and interpersonal skills throughout my career. I have a natural ability to build rapport with customers and effectively handle challenging situations.During my time as a Customer Support Agent at Clickworker, I handled customer support tickets daily, addressing various issues related to the Clickworker App, account management, fraud, job, payment, and UHRS via Freshdesk. This experience has equipped me with the expertise to excel in this role.Before my role at Clickworker, I worked as a Technical Support Engineer at Ethio-Telecom. In this position, I managed customer inquiries through phone calls, emails, and live chats, effectively identifying system bugs based on user requests. Furthermore, I collaborated with the relevant teams to resolve issues effectively and provided troubleshooting for both hardware and software problems.I have gained extensive experience as an IT lecturer at Wollo University. This experience has honed my skills in effectively communicating and adapting to technological products swiftly. In addition, it helps me to communicate difficult situations in an easy manner and made me an ideal individual to provide training to new customer support staff and prepare documentation. In addition to my customer service skills, I am proficient in using Freshdesk, Zendesk, Hubspot, Intercom, Slack, Microsoft Teams, Office 365, and Excel. I also have experience in web development and networking, having completed HTML, CSS, and JavaScript courses on Microverse, as well as Cisco CCNA1 and CCNA2 courses. These experiences have provided me with a solid understanding of web development fundamentals and basic networking tools.Additionally, I have completed a 2-week training program in customer support with Binance, which has provided me with insights into how cryptocurrency companies handle account, deposit, and withdrawal queries. I have developed a comprehensive understanding of blockchain technology and cryptocurrencies. This includes distributed ledger technology, consensus mechanisms, and smart contracts. I am seeking new challenges in the field of Customer support, and I believe that your company can provide me with that. I am eager to contribute my time and energy to the success of your company by joining your team.