Prepare federal and Illinois state tax returns (1040/1040NR/IL-1040) to residents in Champaign and obtained positive feedback, referrals, and over 90% retention rateDedicate 6+ hours on a weekly basis on tax service training through conducting various scenarios, filing forms based on the IRS rules, and enhancing communication skills through simulation practicesConduct a yearly seminar for U of I students regarding student-oriented tax filing tips such as American Opportunity Tax Credit and Limited Lifetime CreditPublish monthly articles related to individual tax and other business topics on Champaign-Urbana Times

Established 10+ Amazon retail sales page platforms through Excel algorithms and communication with Amazon Seller Support Implemented an internal control database system in order to effectively manage the inflows and outflows of IT productsConducted market researches on highly mobile industries and proposed seasonal merchandisesMediated between customers and retail team on a daily basis and secured retaining clients and high satisfaction rates