As a Technology Advisor, I am working on Digital Transformation, which includes ServiceNow deployment for current and new customers, resulting in a migration from the current in-house developed ITSM system. Built Monitoring solution which caters to Multi Cloud (Azure, AWS, GCP), Bringing in DevSecOps, Microservices framework, Infrastructure Automation by leveraging IAC Tools.

Intelligent infrastructure automation is highly strategic, with the target of significantly improving the process quality, customer experience and the aim of delivering cost reduction. The practice lead will drive IA as a transformational agent to shift CIS to new ways of working enabling CIS to become software-driven intelligent enterprise, the role holder will provide management and leadership of the practice team ensuring effectiveness and efficiency of resources within the environment, delivering people/talent management.Lead innovation, ideation across the entire CIS footprint and leverage evolving technologies to identify opportunities of efficiencies driving business excellence.Drive Automation-as-a-Service with the attached revenue charterDrive pre-sales responsibility for all Automation related pursuits within CISWork together with CIS practices and technology partners to constantly innovate, identify new news and new technologies enabling to deliver additional value to the client.Lead the creation of value proposition and USPAbility to lead automation solutions for clients for specific CIS Towers / VerticalsProvide thought-leadership for the development of CIS Automation agenda Demonstrate Go-to-Market capabilities and ability to influence client thought process with respect to automationChallenge established norms and ways of working when they are wasteful, complex or inward-looking.Pragmatic but analytical in approaching problems at any scale; solutions should be tailored to the most important constraints and opportunities.

Responsible for Operation & Automation Implementation across the Organization, for Managed Services Accounts for Infra, Apps & Network operations. Effectively manage service delivery of strategic accounts and implement automation enabled delivery model.Rolled out Digital AIOPS platform - TACTiX 7.3 in Middle East RegionMovement of Infowise – Digital platform (Part of Go to market strategy) from On- Premises to Azure Cloud through containers, Kubernetes.Handling team of 45+ resources skill set of Architects, Tech Managers, Software DevelopersPre-sales & Solutions support on Automation for New deals worth 25 – 100 Million. Landscape covers solution around internal Tech M automation products (AI, RPA), Orchestrators Service Now, BMC Altrium, Ansible Core, Tower, DevOps (IAC Tools) Terraform, Packer, Ansible, GITHUB, Jenkins (CI/CD pipelines), Grafana, Prometheus. 35 readily usable BOTS made available within Tech Mahindra COE in Infra space using Service Now OrchestratorBuilt LIVE demos on IAC part of DevOps using Ansible, Jenkins tools, Patch Management, Server Deployment using Cloud Platforms AWS & Azure.Working on building mPAC platform (Cloud Management Platform) Helping Managed services accounts on achieving SLA’s by IT process automation 28 Use cases rolled out in critical accounts, saving valuable man efforts using SNOW Orchestrator, Power Shell Scripts.Providing intelligent solutions in Automation space using Orchestrator, AI & RPA, Chat BOT for existing accounts & new customers Provided technical leadership for definition, design, and building Service Automation Practice unit.Automation assessment for Europe, Australian accounts, extensively used KNIME, Power BI Tools.

Worked on Transition project for Abu Dhabi Municipality covering IMS support which includes EUC Storage and Backup DBMS Network Security Wintel.

• Accountable to lead Infrastructure support (Service desk, Network Security, Wintel, Virtualization, Database, Backup Storage, Messaging Tools support effectively handling both Onshore and offshore teams, effective client coordination, People management for Middle East Customer.• Responsible for project planning, schedules, estimation, resources and risk management.• Presently working on New connectivity design (Includes replacement of firewalls) between Tech M to Mubadala Datacenter (Abu Dhabi)• Co-ordinated with Technical Infra team for getting new network design. • Reviewed the costing provided and sent to Mubadala ISR team for review.• Working with resourcing team for onboarding of service desk resources• Standardized project timesheet tasks to produce accurate resource Utilization data• Governance of cross skilling project in progress for optimized utilization of resources at offshore.• Producing monthly Onsite Offshore productivity reports.• Submitting resource utilization data in the system for invoicing purpose

Working with sales /Pre-sales team for designing solution on following Artifacts • Built Service Catalogue for Canada telecom provider showcasing capabilities on Server, Backup & Storage solution • Involved in initial meetings to provide Infrastructure support solution to USA telecom provider (Joint efforts between Tech M & HDS)• Provided inputs from delivery side in creating solution to Verizon customer on Windows Desktop Migration Solution. • Also involved in providing solution to Canada telecom provider identifying roles, Providing JD’s and FTE support rates • Played important role in shortlisting candidates for Verizon (VTI) Project. Part of 2nd round interviewer Panel for USA/India candidates.

• Complete ownership as delivery leader of end to end Projects using PMI delivery model for USA Telecom Giant (AT&T)Projects handled listed below 1) Enterprise Backup & Restore Support and 2) Tivoli Work Scheduler Transition Project.3) Netcool – AOTS (AR Remedy) migration Project• Reporting Structure: 2 Project Managers and two projects teams (mentioned above) of around 45 FTEs each. • End to end IT Service Delivery responsibilities from Sr. Project Managers perspective.• Stringent control & Proficient Delivery with daily operations in harmony with Customer and TechM expectations, processes and policies.• Handled various Internal Audits like CMMI and ISO Security Audits etc.• Create and maintain an internal IT Service Continuity risk register, tracking risks, actions owners which shall be presented to CUSTOMER at least every month.• Confirming DR drills are conducted as per schedule defined by Internal Security team.• Interacting with RMG on mobilizing resources for the project.• Daily calls with the team on gathering updates on the tasks they are allocated.• Interacting with the client as per the delivery requirement.• Sending Weekly Dashboard to the management on giving holistic view on the weekly highlights/lowlights.• Reviewing the solutions/proposals from delivery perspective.

Project planning, risk mitigation, communications management, execution, resource, budget, scope and conflict management.Process re-engineering, Quality planning and implementation, Knowledge Management, ITIL initiatives.Providing Monthly Reports including MIS Report