Suraj Chhetri Email and Phone Number

Key Results Area:§ Managing the internal & external risks associated with accepting new business partner’s proposals§ Portfolio & risk management related to new partner acquisition§ Responsible for managing critical metrics including TAT & process accuracy.§ Designed and implemented an Audit framework for risk underwriting process focused around early identification of errors.§ Responsible for publishing monthly performance status reports to the SMT (including Portfolio performance, process quality, productivity & turnaround).§ Responsible for training & coaching of underwriters, process executives, monitoring automated decisions, growth strategy, driving discipline & compliance.§ Conducting quarterly SOPs/Process Maps reviews for different units and keeping it standardized as per the company standards. Key Projects:§ Project Sanjeevani: restructured the cash loan process under this project which as a result generated 6Cr business within 5 months.§ Business Intelligence – Reduction in rework:· Reduced rework in partner acquisition process from 13% to 5% resulting in increase in productivity by 70%.· TAT improvement from 7 days to 1 Hour Activation.· Introduced 11 Documents policy to 2 Documents Policy. § Workflow Engine:· Core team member of the team which replaced old legacy sequential bases system with a new best in class integrated platform.· Introduced and implemented first ever automated decisioning in the partner acquisition process.· Parallel processing model giving significant benefits to the business in TAT reduction.

Merchant Onboarding Underwrting

POS Underwriter

Key Results Area:§ Analysis various insurance proposals and related documents for any potential forgery§ Evaluation of different risks associated basis provided information§ Premium calculation (basis actuarial information, other statistics and own judgment)§ Seek information during customer calls§ Risk assessment (Liaising with specialist i.e. surveyors or medical underwriters)§ Investigation, analysis and reporting fraud/ forgery identified§ Perform quality check on the investigation results provided by external vendors§ Documentation of underwritten policies and procedures.§ Due diligence on high value cases.

Key Results Area:§ Develop various sources of agent hiring & recruit them to sell the policies.§ Development of agent prospecting habits, calling habits and work habits.§ Liaise with the agency head to make sure that all functioning is in place.§ Work with agent on planning and reviewing of activities and goals.§ Identify the training needs of the agent and work with Trainers to improve the same§ Generate leads to sell the policy to achieve company’s objectives.§ Achievement of monthly, quarterly & yearly business plans.§ Improve agent productivity & persistency.§ Maintain agent pro activity as per business plan