Suraj Dogra Email & Phone Number

Mumbai, Maharashtra, India

• Orchestrated the entire dispatch process, ensuring seamless order packaging and timely last-mile deliveries to meet customer demands.• Managed procurement activities, sourcing materials essential for order packaging, and maintaining optimal inventory levels to support operational needs.• Implemented cost-effective logistics solutions, analysing expenses and negotiating rates with vendors to minimize costs while maintaining service quality.• Spearheaded invoicing processes, ensuring accuracy and timeliness to facilitate smooth financial transactions and maintain positive vendor relationships.• Conducted regular inventory audits to track stock levels accurately and prevent discrepancies, optimizing inventory management practices.• Coordinated material supplies for popup events, managing logistics and ensuring timely delivery to support marketing initiatives and brand visibility.• Led the end-to-end logistics process for the brand, overseeing all aspects from procurement to delivery, ensuring operational excellence and customer satisfaction.• Played a pivotal role in hiring initiatives, recruiting and onboarding talented individuals to support the growing needs of the startup and foster a dynamic team environment.• Collaborated cross-functionally with various teams to streamline operations, identify areas for improvement, and implement efficient solutions to enhance overall organizational performance.• Demonstrated adaptability and resourcefulness in managing diverse responsibilities within a fast-paced startup environment, contributing to the brand's growth and success.

Mumbai, Maharashtra, India

• Led material management operations encompassing the entire dispatch process, including procurement of materials for order packaging, ensuring seamless fulfilment of client purchase orders.• Managed a team of billing and operations executives, as well as warehouse and distribution canter managers, overseeing end-to-end logistics processes and optimizing operational efficiency.• Successfully reduced Return to Origin (RTO) rates from 13% to 4% by implementing strategies and collaborating with CRM departments to address root causes.• Monitored and managed B2B, B2C, and D2C purchase/sales order processing, ensuring timely and accurate fulfilment for marketplaces and overseeing material supply and distribution.• Engaged and collaborated with third-party logistics (3PL) partners to onboard logistics vendors and aggregators, enhancing performance and service levels.• Negotiated rates with vendors for material procurement, optimizing costs while maintaining quality standards.• Designed standard operating procedures and workflows tailored to available resources, fostering cross-functional collaboration for their implementation.• Resolved day-to-day operational queries from both 3PL partners and internal stakeholders, ensuring smooth operations.• Defined and owned key performance indicators, including logistics cost metrics, conducting weekly reporting calls to track performance and drive improvement initiatives.• Analysed financial information to ensure operational budgets were adhered to, proposing spending improvements to decrease costs where possible.• Collaborated with upper management to develop strategic operations goals aligned with organizational objectives.• Conducted recruitment processes and provided staff training sessions to onboard and develop team members.• Demonstrated exceptional multitasking skills and collaborated effectively with various business units to achieve operational excellence.

Navi Mumbai, Maharashtra, India

• Managed the fulfilment of retail store orders for designer wear products, overseeing a portfolio of stores across India.• Orchestrated seamless coordination between Designers, sales teams, and internal departments to ensure smooth order processing and timely delivery.• Acted as the primary point of contact for resolving client order queries and addressing sales team inquiries, demonstrating strong communication and problem-solving skills.• Held accountability for the end-to-end order fulfilment process, from order placement to delivery, ensuring accuracy and efficiency at every stage.• Initiated and managed returns processes as needed, handling all aspects of the return authorization and processing procedures.• Conducted regular store audits to assess compliance with company standards and identify areas for improvement in order fulfilment procedures.• Flexibly adapted to dynamic client needs and store requirements, visiting stores as necessary to facilitate client coordination and address any on-site issues.• Collaborated with cross-functional teams to implement process improvements and enhance the overall efficiency of the order fulfilment workflow.• Demonstrated a proactive approach to problem-solving, promptly addressing any challenges or discrepancies to minimize disruptions and ensure customer satisfaction.

Mumbai, Maharashtra, India

• Directed material management operations for corporate clients, overseeing a team of Warehouse and billing executives across multiple distribution centres.• Led end-to-end logistics processes, from selecting and hiring 3PL partners to negotiating rates, ensuring seamless fulfilment of client purchase orders.• Proactively arranged and procured materials from local vendors to meet client demands, optimizing supply chain efficiency and maintaining high standards of service.• Spearheaded the dispatch process for the company's ecommerce section, managing a dedicated team responsible for order processing and handling returns.• Collaborated closely with internal stakeholders to streamline operations, enhance customer satisfaction, and drive continuous improvement initiatives within the logistics function.• Established strong partnerships with 3PL providers, fostering mutually beneficial relationships and negotiating favourable terms to optimize cost-efficiency and service quality.• Implemented best practices and standard operating procedures (SOPs) to improve operational efficiency and mitigate risks across the supply chain.• Conducted regular performance reviews and provided guidance to team members, fostering a culture of accountability, teamwork, and continuous learning.• Maintained a proactive approach to problem-solving, promptly addressing any issues or challenges that arose during the logistics process to minimize disruptions and ensure timely delivery of goods.• Demonstrated strong leadership skills in coordinating cross-functional teams, managing competing priorities, and driving results in a fast-paced, dynamic environment.• Played a key role in strategic planning and decision-making processes, leveraging data-driven insights and industry expertise to optimize logistics operations and support the company's growth objectives