Monitoring evaluates and audits a sampling of Calls and Chats and othercontacts method. Provide timely, accurate and effective feedback to executives. Maintain quality reports and sheets. Process Training and development. Ensure scoring consistency. Provide training to agents to maintain quality KRA’s. Conduct calibration sessions with clients and partners to improve the quality service. Team support and handling.Maintain compliance report.
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Quality Assurance Analyst1Point1Delhi, Dl, In -
Quality AnalystConcentrix Aug 2022 - PresentGurugram, Haryana, IndiaQuality Analyst -
Customer Service RepresentativeTech Mahindra Aug 2021 - Aug 2022Chandigarh, Indiasenior customer care representetive -
Telesales SpecialistThyrocare Technologies Ltd. Oct 2019 - Feb 2021Dwarka, Delhi, IndiaSenior Telemarketer specialist
Suraj Jaiswal Education Details
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P.D Academy Senior Secondary SchoolBiology, General
Frequently Asked Questions about Suraj Jaiswal
What company does Suraj Jaiswal work for?
Suraj Jaiswal works for 1point1
What is Suraj Jaiswal's role at the current company?
Suraj Jaiswal's current role is Quality Assurance Analyst.
What schools did Suraj Jaiswal attend?
Suraj Jaiswal attended Deen Dayal Upadhyaya College, St. Xavier's High School - India, P.d Academy Senior Secondary School.
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3gmail.com, nitie.ac.in, polestarllp.com -
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Suraj Jaiswal
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Suraj Jaiswal
Gandhi Fellow | Rural Development | Developmental Sector | Rural JournalismMahasamund
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