Currently Working in Dhani Healthcare Out-Bound And Escalation Department As A Team Lead.First Five Month In Out Bound Department, Smoothly handling Inventory and outbound B2B & B2C supply chain activities on Consle, Manage and supervise entire inventory as well as outbound by new process for tracking Metrics. Escalation- Assisted in training new team members on proper procedures for handling Customer Complaint Portal/chats/emails from customers regarding orders Complaint online or questions about products sold online, Solved unresolved customer issues, Managed the resolution of customer inquiries and complaints viaFreshdesk Portal, Kapture Portal, CRN Portal, Phone, Email, Chat, Social media platform.