Suraj Kumar R. Email & Phone Number

Montreal, Quebec, Canada

• Understood business need by taking part in different stakeholder meetings and designed tools to help the different teams communicate and make decisions based off of actionable data.
• Translated business goals to KPIs and ensured we had the right organisation of data and consistency in terms of data input.
• Established clear business process flow in terms of documentation using Visio to improve clarity of job roles and team roles to ensure efficient training of new team members.
• Created and automated the visualisation of data using powerBI ensuring a smooth performance of day-to-day tasks for my colleagues.
• Initiated project management and issue tracking using Jira and trained everyone to use the tool to better communicate with each other with clear deadlines and provided a clear tracking for the managers.
• Explained the business reasoning behind the different analysis and coding logic behind the dashboards created by the developers to better involve them and in so doing got meaningful input and improvements to already.

Montreal, Quebec, Canada

• Supervised account managers and managed product sales for USDice - an online sports interaction firm.
• Worked with the developers on the back end to improve client interaction with the website.
• Designed the CRM and campaigns to make sure clients are engaged in their favorite sports.
• Trained new sales consultants in the sales process and by demonstrating different techniques to handle exceptions and build rapport with prospective clients.
• Used excel and Freshdesk in creating useful metrics for tracking client engagement.
• Specialized in conflict resolution between the firm and the clients to ensure that mutually beneficial solutions were attained.

Montreal, Quebec, Canada

• Managed client accounts and product sales for an online sports interaction firm.
• My primary role was to use different client specific strategies to get the clients to invest in the firm.
• Drove sales and added a net value of about $ 40,000 over 7 months.
• Profiled clients using specially designed online questionnaires to find out what influences buyers.
• Analysed the different data sets extrapolated from the survey, refined the data sets and used the meaningful data to make suggestions to clients.
• Nurtured a strong relationship with clients by building trust and satisfaction in the firm while at the same time dealing in a challenging and fast paced work environment that involved handling multiple clients.

Montreal, Canada Area

• Worked in a team of 8 people designing course packs for different courses offered at McGill University.
• Consulted clients and reorganized older versions of their order, troubleshot potential copyright issues and recommended creative solutions and viable alternatives.
• Established an open line of communication and kept in constant contact with clients, giving them constant updates about their orders and maintained a steady line of communication with regular updates.
• Data mined client information based on order history to create a priority mailing list for every semester.
• Trained and supervised new employees and delegated different projects to them based on the timeline for each one.

Chennai Area, India

• Assisted the marketing of different spray guns and painting equipment manufactured by the company.
• Exhibited the company’s products at the International trade festival to create brand awareness.
• Provided administrative support by organizing the e-mails and corresponding with queries received regarding the products.
• Managed raw material stocks and follow-ups on payment and delivery.
• Handled accounts and shipped products to the respective customers.

Diploma Of Education, Data Science

Bachelor Of Science (Bs), Physiology

Activities and Societies: McGill Model United Nations, Indian Students Association

Ib Diploma, Sciences

Activities and Societies: ACS Media Support Team, Prefectorial Board, Junior Common Room Committee International Baccalaureate Diploma.