Card order Management Activities -

Promoted as an Operations Assistant Manager (Since April 2021)• Successfully managed Indus rupay clients, ensuring their satisfaction and timely order fulfillment.• Maintaining a comprehensive tracker for orders and monitoring the entire process from order confirmation to embosser generation, card printing, and shipment dispatch with vendors (YSE, M-tech, bluedart).• Efficiently onboard clients on the zaggle admin portal manage user accounts in both admin & EMS portals.• Performing accurate verification and submission of vendor bills to finance, following up on payments for seamless financial operations.• Generating weekly, monthly, and yearly dispatch reports categorized by product variants, providing valuable insights for decision-making.• Actively contribute to training and performance evaluation activities for new joiners, ensuring their smooth integration into the team.• Collaboration with the tech-team to resolve admin Panel, EMS, loading, and KYC-related issues, enhancing operational efficiency.• Co-ordinating with the product team on card printing, including changes in BIN, design, and TnC of the product.• Handling escalations from the care team, call center and effectively addressing customer concerns through emails and other channels.• Regularly attending monthly meetings to foster collaboration, share ideas, and drive improvements in execution, time management, and workflow simplification.

Joined as an Senior Operation Executive - 1 year 7 months (Aug 2019 – March 2021)• Successfully maintained inventory and ensured accurate order fulfillment for corporate gift cards and embossed gift cards.• Proactively created labels and stickers customized to meet client requirements, enhancing brand presentation.• Demonstrated strong logistic & vendor management skills, ensuring smooth coordination timely deliveries.• Maintained client and user data meticulously in Excel, facilitating efficient data analysis and reporting.Bank Card Team – Senior Operation Executive - 9 months (Nov 2018 – July 2019)• Solely managed order fulfilment activities for seller central platforms, such as Snapdeal and Shopclues.• Oversaw post-issuance activities for ZSC network cards, ensuring seamless customer experiences.• Handled customer escalations promptly and provided feedback via emails, fostering customer satisfaction.Quality Team – Senior Operation Executive - 3 months (Aug – Oct 2018)• Conducted thorough variant-wise quality checks on products, maintaining high standards of quality assurance.• Effectively managed the quality of physical inventory, ensuring accuracy and minimizing discrepancies.• Monitored customer feedback mechanisms and maintained a comprehensive feedback log, facilitating continuous improvement initiatives.

Started Career as an Operation Executive - • Responsible for smooth execution of online orders from portal.• Menu feeding in excel and Menu uploading on the portal.• Handling and managing inbound and outbound calls.• Monitoring e-mails and providing feedback to customers.• Handling front end and backend data.• Monthly target review as per achievement with team.