• Timely delivery of all the required data. Understanding and setting up of MIS. I had been exemplary with a~100% accuracy on setting up report, I was instrumental in finding a gap in the report of Reactivated profile which were being over reported by 10% and is a key business metrics• Data preparation for Business Metrics, Lunch of flash deals projects with varying discount to different base and to setup DB report activity to cut the MIS delivery time achieving 100%.•… Show more • Timely delivery of all the required data. Understanding and setting up of MIS. I had been exemplary with a~100% accuracy on setting up report, I was instrumental in finding a gap in the report of Reactivated profile which were being over reported by 10% and is a key business metrics• Data preparation for Business Metrics, Lunch of flash deals projects with varying discount to different base and to setup DB report activity to cut the MIS delivery time achieving 100%.• Coordinating and helping every Product Manager. Coordination between tech, DB and business team and developing solid understanding of B2C project from the product team• Working with Teams (Targets for CR , MIS for B2C, CPL reports , NFCR Report Day wise TAT, Online B2C Platform & Channel wise report, (Traffic report, Effect of MB prime on the localities, Owner listing & Activity and Order trend, Flash Deal Analysis Report. Property price and segments wise analysis. and as required of deferent types of report. Reactivated listing analysis. Show less

. Measuring Actionable KPIs against benchmark for Operational Metrics, ROI through Performance Dashboards, Reports. Create regular Sales Synopsis, Forecasting and Target setting vs achievement, productivity reports and presentation..Management of Branch Dashboard.. Management of NPS Dashboard.. Management of Complaint SLA Dashboard (Customer/Retailer/Merchant).Management of Complaint SLA % Tracker. . Management of Banking care Dashboard. .Validate the reports for… Show more . Measuring Actionable KPIs against benchmark for Operational Metrics, ROI through Performance Dashboards, Reports. Create regular Sales Synopsis, Forecasting and Target setting vs achievement, productivity reports and presentation..Management of Branch Dashboard.. Management of NPS Dashboard.. Management of Complaint SLA Dashboard (Customer/Retailer/Merchant).Management of Complaint SLA % Tracker. . Management of Banking care Dashboard. .Validate the reports for various applications. .Generation and Analysis of various MIS reports for process improvement..Assist leadership in strategic decision ; Recognize trends, detect outliers, issues, provide business solution. .Analyze Customers buying patters, spend analysis, gap analysis, promotion, Cash back and give recommendations. Summarized data sets Concisely for internal auditors RBI and ministry of finance Reports ensuring compliance. .RBI report Analysis. (annex reports) .Meity Reports management.Generation and Analysis of transaction success rate Dashboard. Show less

o Allocation of Telemarketer Resources like 140 series line, Promotional & Transactional Sender Ids.o Solely managing & allocating the SMS Sender IDs (Pan India level) to all organizations on behalf of o Airtel as per TRAI Regulations. o Telemarketers Documentation & Registration as per TRAI regulations.o Centrally handling telemarketers’ documentation and on boarding for Airtel.o Handling External communications (through mail & voice) with Airtel Circle Spocs and… Show more o Allocation of Telemarketer Resources like 140 series line, Promotional & Transactional Sender Ids.o Solely managing & allocating the SMS Sender IDs (Pan India level) to all organizations on behalf of o Airtel as per TRAI Regulations. o Telemarketers Documentation & Registration as per TRAI regulations.o Centrally handling telemarketers’ documentation and on boarding for Airtel.o Handling External communications (through mail & voice) with Airtel Circle Spocs and Telemarketers. o As per TRAI regulations, Punitive action against Telemarketers like disconnection, blacklisting and financial penalty. o Publishing the reports related with process like as Volume tracker, SLA Tracker, CWN Reports.o Leading a team for efficiently manage daily operational activities for NDNC process. o Monitoring of SLAs to maximize customer satisfaction level & circles performance.o Co-ordination with Technical Team (ABMS & SDP) for resolution of complaints.o Co-ordination with Technical teams like SMSC, ABMS & SDP for resolution of DND complaints.o National Do Not Call Registry (DND- Do Not Disturb) related Case handling for Bharti Airtel Pre- o Paid, Post-Paid and Tele media/ Landline.o Efficiently handling Complaint Management for NDNC service requests/complaints (95%).o Resolution of Request and Complaint within SLA’s to maximize customer satisfaction level.o Identification of Telemarketer who are not adhering the TRAI guidelines and involved in violations.o Managing other team member’s queries for resolutions, process improvement & SOPs updation.o Regular updates and other inputs cascading to NDNC operations team.o Efficiently maintained Quality, Productivity & Quiz Score above the targeted levels (95%). Show less

- Complaints Desk Team Management.- Management of user IDs like creation, deletion and reactivation. - validate the reports for various applications. - Generation and Analysis of various MIS reports for process improvement. - Publish Daily, Weekly and Monthly MIS reports of Process with AVP, Managers and clients. - Generation of billing attendance, KPI Data, Incentive data of process (450 Employees).