Smart Deal Event Management Services is part of a diversified group specialized service provider across Staff Outsourcing, Executive Search, Healthcare Recruitment, Manpower Services and Events Management Services✓ Brought in multiple investments for the group resulting in exponential revenue. Improved the performance of the group company through the analysis of existing business problems and development of future plans.✓ Executed multiple small, medium & large events with profitable outcomes.✓ Expanded new business by cultivating existing clients and exploring new markets.✓ Met and exceeded sales goals for 2 consecutive years by maintaining and creating a consistent pipeline.✓ Identified and implemented best practices, coaching skills, technology implementation, analytical techniques and strategy development.

Reputed with 14 years of progressive experience with Etisalat, starting as a Customer Support Representative to a Team Leader and later to an Outbound Sales Executive.✓ Met and exceeded sales goals by maintaining and creating a consistent pipeline.

✓ Served as the Team Leader for a batch of 30 staff members.✓ Instrumental in bringing about Total Quality Management comprising of quality of people, process and products.✓ Performed Real-Time Monitoring & Floor Management; was in-charge for the internal audits within the section.✓ Redesigned coaching documents for effective use and deployed them in HS section.✓ Designed and Generated Operational Statistics Reports; Identified trends and analyzed the same.✓ Actively involved in a project for reduction of Average Handling Time resulting in achieving section KPI.✓ Served as the active member of the Customer Care Center newsletter team.✓ Provided an agreed time and performance-based Action Plan to the low performing individuals.✓ Conducted one-to-one sessions for every team member to counsel and motivate them.✓ Co-ordinated with the Quality Team in improving KPI's, SLA’s.✓ Implemented innovative solutions that meet business requirements.✓ Co-ordinated with multiple departments in instances of a network outage for both country and region-wide.