• Demonstrates accuracy and efficiency in the execution of standard warehousing processes such as receiving, picking, packing, shipping, checking and loading customer orders and products in accordance with client specific training as applicable.• Participates in process-specific training and adheres to all work instructions and guidelines established by company to comply with regulatory standards.• Demonstrates and maintains professional interpersonal skills when dealing with internal and external personnel.• Follows all company safety, security and housekeeping protocols. • Proactive in accident & incident prevention and fills out the necessary reports promptly and accurately when required.• Train new hires and third party agencies.• Delegate tasks to employees.• Act as a liaison between line manager and front-line employees.• Time management skills and the ability to meet tight deadlines andwork under pressure.

 Handling various warehouse activities using strict guideline Proper handling of inbound and outbound packages Receive products using radio frequency scanners, relocate products using pallet jacks Inspect products for defects and damages Trained in picking, sorting and packing In a timely manner pull and pack merchandise to fulfill orders Ensures orders are handled timely and efficiently and customer’s service standards are upheld Make sure all packages have received, sorted, containerized, staged and departed Perform additional production duties as needed: stow product, ensure inventory accuracy, and unload/load vehicles at or above the rate expectation for each task Cross-docking function Coordinate with other external agencies and maintain smooth operation Identify the problems and resolve the problems Keep warehouse clean and organized daily

Airport Operation & Guest Services - Air Asia India  Six years of frontline Customer delivery experience in live Airline and Airport environment. Direct Passenger handling and assisting them with reservations, ticketing and airport procedures. Handle Guest complaints, investigate and resolve their issues proactively Update Guests with action taken against the complaints and ensure their satisfaction to retain business. Ensure all documents pertaining to flight handling are in place (GD, Manifest, NOTOC, ATC clearance code) for smooth flight operations. Update Management on the common complaints received and suggestions to rectify such issues in future. Trained to handle Airport emergencies and conversant with the necessary management procedures effectively. Roster handling and ensuring the finest service to all walk in passengers, Premium Guests, Senior citizens & VIP’s. Assist physically challenged guests in person and make travel easy for them. Close coordination with Flight Crew for best service delivery Maintaining a high level of efficiency in providing customer service and enabling guests to pass through the airport formalities without any constraints. Update all major incidents taking place during the shift and ensure follow up. Process check-in for flight and onwards document verification To provide passengers the most detail about the operating flights on a Display screen. Updating flight information such as (ETA, DLY, CXX) Administer and manage cash handling responsibilities. Handle guest enquiries for onward flights and destination information and address it promptly with courtesy Maintain an efficient and effective flow of information within departments.  Ensure on time performance of flight to minimize delays. Feeding the system with the upcoming airlines schedules. Appreciation letter received for best customer service from Air Asia Guest Service Manager

Direct passenger handling and assisting them with reservation, ticketing and airport procedures. Handle guest complaints, investigate and resolve their issues proactively. Ensure all documents pertaining to flight operations are in place.