As an Associate Product Consultant at Cvent, I support a global client base by delivering technical guidance, product training, and best practices to event organizers and hospitality clients. With expertise in Cvent’s Supplier Network, I ensure seamless support, maintain client documentation, and consistently meet performance metrics.

TTEC (eBay Process)Customer Service Representative | July 2024 - PresentResolved various account issues, including security concerns and profile updates, ensuring a smooth user experience.Provided expert support for transaction-related inquiries, such as payment disputes and refunds, improving customer trust.Assisted sellers with listing management, enhancing item categorization and compliance for more effective listings.Managed customer queries via email and chat, consistently meeting key performance metrics like response time and satisfaction scores.Collaborated with internal teams to resolve complex issues promptly, contributing to overall customer satisfaction.

Job Title: Customer Service RepresentativeCompany: AmazonLocation: RemoteDuration: October 2023 - PresentResponsibilities:Provide exceptional service to customers via phone, email, and chat.Manage orders, track shipments, and process returns.Utilize product knowledge to assist customers effectively.Communicate professionally with customers and colleagues.Resolve issues promptly and adapt to changes efficiently.

Content Marketing & Social Media Specialist with Administrative SupportCompany: The Manga Store (Fit Mamba Pvt LTD)Duties and Responsibilities:Content Marketing:Developed and executed content marketing strategies aligned with business goals.Produced high-quality, engaging content to drive brand awareness, customer engagement, and conversion.Collaborated with design and sales teams to develop cohesive brand messaging across various platforms.Analyzed content performance metrics to continually refine marketing strategies.Administrative Support:Provided key administrative support to streamline operations and enhance efficiency within the organization.Coordinated schedules, organized meetings, and managed communication with stakeholders.Assisted in the management of day-to-day operations, ensuring seamless internal processes.Social Media Handling:Managed and grew the brand's presence across multiple social media platforms, including curating content, scheduling posts, and community engagement.Monitored social media trends and analytics to inform content strategies.Responded to customer inquiries, comments, and feedback in a timely and professional manner, fostering a positive brand image.Collaborated with influencers and partners to extend brand reach and drive engagement.

As a Game Content Analyst, I played a crucial role in ensuring the quality, balance, and overall experience of our games. I was responsible for analyzing and evaluating various aspects of the game content, including gameplay mechanics, levels, items, characters, and monetization elements. By utilizing my expertise in gaming and data analysis, I provided valuable insights and recommendations to the development and design teams, ultimately contributing to the enhancement of the player experience and game success.