Suraj Prasad Email and Phone Number
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I am an experienced people manager with a strong background in functional leadership, specializing in Business Transformation, Business Analytics, Quality Management, Learning Management, and Change Delivery. As a Certified Lean Six Sigma Master Black Belt, I bring 18 years of expertise in the information technology and services industry. My skills encompass Robotics Process Automation (RPA), Process Transformation & Improvement, Change Management, Quality Management and Global Operation Delivery.I hold a degree in Business Strategy from Harvard Business School Online, which has equipped me with a robust framework for analyzing complex business challenges and developing effective strategies. Additionally, I have a Project Management certification from Google, providing me with practical skills to lead projects efficiently and effectively.In my role as a Transformation Manager, I have spearheaded comprehensive transformation initiatives that drive operational excellence and enhance organizational agility. I excel at assessing current processes, identifying opportunities for improvement, and implementing innovative solutions that align with strategic goals. By leveraging data-driven insights, I have successfully guided teams through complex change initiatives, ensuring alignment across departments and fostering a culture of continuous improvement. I contributed to RPA consulting and business transformation initiatives at Accenture, where I honed my ability to drive impactful change.As a Delivery Manager, I have led cross-functional and global teams to deliver complex projects on time and within budget, ensuring high-quality outcomes that meet business objectives. My ability to foster collaboration and communication among stakeholders has been key to driving successful project delivery.In addition, my experience as a Change Manager has involved implementing effective change management strategies that minimize resistance and enhance user adoption. By focusing on stakeholder engagement and providing targeted training, I have facilitated seamless transitions during organizational changes.Outside of work, I enjoy spending time with my family and exploring new destinations. My dog, Muffin, is my loyal companion and travels with me wherever I go. On weekends, you can often find me watching movies, taking long walks with Muffin, and cooking for my wife.
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Associate DirectorOptum Nov 2024 - PresentDublin, County Dublin, Ireland -
Global Lead - Delivery ! Program ManagerAccenture Jul 2021 - May 2024Dublin City, County Dublin, IrelandDedicated and result driven program manager with focus on customer impact, operational efficiency, stakeholder management, quality assurance and team building.Core Industries: Trust & Safety, Information Technology, Banking & TelecomBusiness Transformation:Drive process efficiency, build reporting to provide meaningful insights and data, standardize & improve process, drive automation solutions to achieve organization goals.Collaborate with teams to design and implement resilient business processes.Define and communicate change impacts to processes, systems and support peer managers to drive stakeholder engagement and communication.Recent Impact: 30 Analysts savings basis process gap identification and improvement. 80% volume reduction for spam queue via process automationService Delivery:Lead operational activities, coordinating with cross functional teams to ensure alignment with project timelines and objectives.Establish and maintain strong relationships with clients, understanding their business needs and ensuring alignment of business goals.Identify and mitigate potential risks that may impact service delivery, with focus on business stability and functionality.Recent Impact: Managed account size for 2.9M USD with a profitability of29%Quality Assurance:Manage overall quality and compliance of the project. Responsible for leading and managing the quality assurance function, implementing and maintaining quality systems, and driving continuous improvement initiativesLead and manage the Quality Assurance team, providing guidance, mentorship, and supportDevelop, implement and maintain quality systems to ensure compliance with industry standards and regulationsRecent Impact: Improvement of Quality for critical queues across multiples products to 95% and moreChange Management: Deliver business changes within expected timeframes and with desired efficiency. -
Manager - Quality Assurance, Policy, Training & Change DeliveryAccenture In India Jul 2019 - Jun 2021Mumbai, Maharashtra, India -
Business Excellence Advisory Associate ManagerAccenture In India Jan 2016 - May 2019Mumbai, Maharashtra, IndiaRole Description:Managing Client stakeholder expectations and communicationIndependently manage end to end project deliveries & SLA’sDrive change management process through delivery processes & tools implementation in client organizationUnderstand client challenges (Business & IT) & provide solutionManage & work with third party vendors as an extension of delivery teamIdentify & mitigate delivery risks at an early stageUnderstand cost levers and use the same throughout project life cycleCommunicate effectively with client (Business & IT) as well as Accenture (Delivery & leadership) teamsConduct periodic internal & external delivery reviewsEnsure reporting & adhere compliance as per client & Accenture needs -
Service Delivery ManagerAccenture In India Dec 2011 - Dec 2015Mumbai Area, IndiaDevelop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment. Proactively monitor, manage and report on execution of deliverables. -
Initiative Delivery ManagerAccenture In India Nov 2011 - Dec 2011Mumbai Area, IndiaDevelop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment. Proactively monitor, manage and report on execution of deliverables -
Team Lead-Transaction QualityAccenture In India May 2010 - Oct 2011MumbaiManage the team of Quality analyst. Responsible for end to end transaction quality of the deal -
Quality AnalystAccenture In India Sep 2008 - May 2010Mumbai Area, IndiaAs a Quality Analyst, I was responsible for Quality Analysis, Cluster Meeting, Call Monitoring, AQS Report, AQS Disputes Tracker, Zero Tolerance & Non-Compliance Report, Call handling, Review the reviewer, Visual Mgmt Board, QA Calibration with Client, QA-TL Calibration Session & Live Call Listening Activity. -
Customer Service RepresentativeAccenture In India Sep 2005 - Sep 2008Mumbai, Maharashtra, IndiaJoined the organization as Sr. CSA, where the job profile was to handle inbound calls for a Semi-tech US based ISP process. After serving the job for 30 months, got promoted as Quality Analyst. -
Customer Service RepresentativeGtl Limited Nov 2004 - Sep 2005Mumbai, Maharashtra, IndiaJoined the organization as CSA, where the job profile was to make outbound sales calls for a UK based telecom process.
Suraj Prasad Skills
Suraj Prasad Education Details
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Gauhati UniversityZoology
Frequently Asked Questions about Suraj Prasad
What company does Suraj Prasad work for?
Suraj Prasad works for Optum
What is Suraj Prasad's role at the current company?
Suraj Prasad's current role is Associate Director - Business Insights! Lean Six Sigma Master Black Belt ! Harvard - Business Strategy ! Business Transformation ! Change Manager ! Delivery Manager ! Storyteller !.
What is Suraj Prasad's email address?
Suraj Prasad's email address is su****@****ail.com
What is Suraj Prasad's direct phone number?
Suraj Prasad's direct phone number is (520) 621*****
What schools did Suraj Prasad attend?
Suraj Prasad attended Gauhati University.
What are some of Suraj Prasad's interests?
Suraj Prasad has interest in Human Rights, Animal Welfare, Environment.
What skills is Suraj Prasad known for?
Suraj Prasad has skills like Process Improvement, Documentation, Reporting And Analysis, Team Leadership, Driving Results, Client Engagement, Client Communication, Pmp, Competitive Intelligence, Software Documentation, Customer Engagement, Data Analysis.
Who are Suraj Prasad's colleagues?
Suraj Prasad's colleagues are Jessa Aporbo, Nunavath Raju, Shanell Johnson, Amber Hogue, Kowshik Reddy, Terna Nande, Pruthvi M.
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Suraj Prasad
Global Recruitment & Talent Acquisition Professional || Well Versed In Talent Management & Candidate EngagementSouth Jordan, Ut -
Suraj Prasad
Greater Toronto Area, Canada -
Suraj Prasad
Director Of Software Engineering @ Sivo (Yc W21) | Driving Innovation In Fintech | Leading High-Performance Development TeamsHyderabad2sivo.com, gmail.com -
3yahoo.co.in, ebex.esselgroup.com, startek.com
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Suraj Prasad
Bengaluru
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