Contribute to a positive online community by consistently applying fair judgment when moderating diverse types of content.Enhance user experience by diligently monitoring and removing inappropriate content from the platform.Continually sought personal development opportunities to stay informed about industry trends and emerging challenges related to content.Streamlined moderation processes by implementing effective content filtering tools and techniquesReview and analyse customer complaints to understand causes of poor customer services.Assign root cause and identify systematic quality problem.Use data from call observation to create quality improvement action plans and drive project working with team and third-party vendor.Accurately compare measurements between team, vendors and client, internal and vendor team.

It is customized insurance and Risk Management Solution for large businesses whether they operate in the UK or in global basis.We generally deal with business operations in a number of countries (including Europe, USA, Australia, Asia etc)Premium calculations in Excel with various macros as well formulas as well as converting the currencies as per the rate of exchange for countries.Conducted training sessions on certain critical work types for team.Quality checks along with the work assignments.We worked on Geocoding for the accurate location of the property to get insured.