Suraj Thomas Email & Phone Number

Bengaluru, Karnataka, India

Successfully established and led an offshore Business Analyst team focused on delivering remediation projects across the Citi Retail Services and Operations LOB.Identified and introduced potential customers to an upgraded VISA product, achieving a notable 2% increase in conversion from PLCC.Identified and rectified cases of wrongful penalty fee charges to non-delinquent customers, leading to significant cost savings exceeding 8 million USD.Crackathon (CRA Hackathon) Winner: Achieved victory in the Crackathon (CRA Hackathon) by designing and implementing an innovative solution to automate the maximum APR compounding approach, showcasing creativity and technical expertise.Copper Award Recipient: Recognized for exemplary performance in project management by winning the Copper Award for consistently delivering projects within takt time, demonstrating exceptional efficiency and adherence to timelines.

Bengaluru, Karnataka, India

Streamlined payment gateway reconciliation, eliminating manual intervention and saving five days in a month.Reduced the number of tickets raised by partners by 28% by conducting RCA to resolve payout delay issues.Created a ledger to keep track of all payables and adjustable between the client and partners, thus flagging the defaulting partners.Co-ordinated with Business, Product, Engineering to create ARDs that contain metrics and proper instrumentation for different products in the Finance stream.Increased weekly conversion by 5-7% for an e-commerce client by improving their site merchandising.Conducted mentoring sessions for peers to better their data science foundation.

Bengaluru Area, India

Analyze data gathered and develop solutions or alternative methods of proceeding.Data munging,Data Analysis and Data visualization using Numpy, Pandas , Matplotlib as well as other Python libraries.Building predictive analytics models (Regression and cluster analysis).Data analysis and solution building based on insights captured from data.Responsible for giving insights to management and help in strategic planning.Structure concise reports with insights supported by solid analytics and logical thinking.

Bengaluru Area, India

Handled Project Guideline (PGL) activities for two BSVI norms products.Conducted the Lean Line Design (LLD) workshop and Flow Oriented Layout (FOL) workshop for the two BSVI norms products.

Master Of Business Administration - Mba, Operations And Business Analytics

Activities and Societies: Member of Ushus Committee and was responsible for organizing the department level fest in the domain of Lean.

Bachelor Of Technology - Btech, Mechanical Engineering

Activities and Societies: Organised Roadkill 2K14 , a Mechanical Engineering department fest , showcasing the alchemy of all the petrol.