Suraj Varma Email & Phone Number

Bengaluru, Karnataka, India

• Lead the onboarding process for new clients, ensuring a smooth transition and understanding of the company's products or services. • Collaborate with various internal teams to facilitate a seamless integration for the client. • Serve as a communication bridge between the client and internal teams. • Provide regular updates to clients on project progress, milestones, and relevant information. • Cultivated robust client relationships through responsive handling of inquiries and effective problem resolution. • Elevated customer engagement and satisfaction through the delivery of outstanding service. • Generated a variety of written communications, documents, and reports to ensure comprehensive documentation. • Conducted informative client learning sessions and adeptly managed end-to-end project operations. • Coordinated with internal stakeholders to identify opportunities that benefitted all clients. • Facilitated effective communication with customers, internal teams, and stakeholders to streamline platform implementation. • Crafted project plans, meticulously defined project scopes during stages like UAT/Go Live. • Produced comprehensive product-related training documentation and videos. • Established and communicated project milestones while promptly addressing gaps or risks with senior leadership. • Provided valuable VAPT assistance for clients, offering insightful recommendations for remediation. • Delivered end-to-end support for integrations, identifying key data elements for effective communication between applications. • Manage changes to project scope, schedule, and costs, ensuring proper documentation and communication. • Assess the impact of changes and adjust as necessary.

Bengaluru, Karnataka

• Manage and maintain asset database for EMEA sets of accounts.• Account Focal for multiple accounts.• Performance Quarterly compliance reports to ensure account is compliant to the metrics defined.• Responsible for the deployment of the process. Evaluates performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary.• Responsible for creating monthly, quarterly & yearly dashboards on the account.• Constantly Liaise with the account teams to ensure process compliance.• Directs and schedules the training of new Account owners and Account coordinators on the asset management tool. • Regular interaction with the Project managers, Delivery Project executives on understanding of server go-live status.• Prepared Dispatch Tracker for the asset management team to capture workload management with which team is able to track the mail volumes.• Maintain and amend changes to the Dispatch tracker as and when required.• Created Resource Utilization tracker for the business based on the data from the Dispatch tracker.

Bengaluru, Karnataka

• Validate visa documents provided by stakeholders and provide approvals for Visa processing.• Assist employees with the Business Visa application processes.• Arrive at compliance scores based on control point attributes defined in the processes.• Report out the Embassy rejections to the Business and provide feedback to the analysis• Taking lead in ensuring sign offs are obtained from respective Tower Leads for all identified findings.• Prepare KPI reports for the stakeholders to get the traveller’s behaviour and also help the team to achieve the savings target by identifying the savings potential arising out of the non-compliance of travel policy and other factors.• Prepare & maintain issue logs and Compliance dashboards.• Prepare monthly dashboards for the Immigration tower highlighting the process

Bengaluru Area, India

• Pro actively scope the technical solution needed to address the customer requirement.• Schedule meetings with potential Clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution.• Provide customized demos for potential clients based on customer requirements.• Interact with Product Management to feedback on issues with current products and provide input around new products.• Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery.• Conducting Proof-of-Concepts to show the customer what the solution would look like. • Responding to a RFI/RFP/RFQ.• Pro-actively follow up with prospective clients until sales closure.• Assist customers with product collaterals, whitepapers etc to ensure they are adequately educated about the product capabilities.

• Responsible for managing FieldEZ operations in US, India.• SPOC for Wipro One Force (developed by FieldEZ) to handle all user issues.• Manage day-to-day client interaction.• Set and manage client expectations.• Developed long lasting relationships with client personnel that foster client ties.• Worked effectively with clients to identify needs and provide the best business solutions.• Build a knowledge base (Wiki) of each client's business, organization and objectives and solutions provided.• Implemented multiple full project lifecycles from business development to final delivery.• Interact with multiple teams for new product releases and enhancements.• Working with Sales, Marketing and Product Management to provide complex solutions in enterprise.• Assist pre sales in creating Solutions for demo across various domains.• Facilitates team and client meetings effectively.• Manage customer escalations with minimal reach to the higher management.• Responsible for trainings within the team.

Whitefield

• Transitioned the Tesco Maintenance reporting analysis process solely from Tesco UK to Tesco HSC.• Transitioned a process from UK Tesco Energy team from Tesco HSC.• Responsible to create performance dashboards for the Tesco Maintenance Team leadership team.• Assisted the DBMS team in creating a store wise refrigerant gas database on Oracle platform.• Accountable to ensure Quality of the reports and analysis done by the whole team.• Accountable for issuing all Business Critical reports to the Management including the leadership team in UK.• Project Management Associate

• Project Owner: Exclusions scrubbing (Compliance check activity). Implemented DMAIC methodology in different phases of this projecto Defined As is processo Measured and Identified the challenges in the existing processo Analyzed and suggested new process change through CAB (Change Advisory Board) meetingso Improved the existing process by Implementing the change.o Controlled the future state by rolling out a standard process to whole of Quality team and regularly monitored the progress.• Handled the research team for Imaging and Printing group.• Transaction monitoring of calls to ensure TCE (total customer experience).• Working closely with cross functional teams to ensure that best practices are shared between the teams. • Handled teams consisting of 40 frontline engineers catering to different region customers – Australia, New Zealand, Americas region, UK, Malaysia, and Singapore.• Provide feedback to frontline engineers in terms of customer handling skills, technical issue resolution and process adherence.• Work out action plans for engineers who had concerns with their technical knowledge or soft skills. • Training new hired QAs to up skill them.• Conduct huddles with the respective teams aligned on a weekly basis to share the knowledge and the experience.• Customer experience was treated with priority and helped the team to drive the same.• Weekly review with the region and with the Ops team.• Week by week QA trend shown in the Ops deck, which gives better visibility to the operations.• Had been part of a Green Belt project: TCE Prediction, where in we analyzed all the surveyable cases and predict the CSAT scores and share the observations with the team.• Regular compliance check on a case by case basis to ensure team is adhering to the company’s core policies.• DSAT & CSAT analysis done on cases surveyed and shared the same with the Ops team on a monthly basis.

Bachelor’S Degree, English Literature

Activities and Societies: Rotaract Club

Education record

Education record