Suraj Dean Email & Phone Number

As an enthusiastic IT professional with hands-on experience in technical support and cybersecurity, I am passionate about delivering exceptional customer service and solving complex technical issues. Currently serving as a Desktop Support and Security Technician within the Health Resources and Services Administration (HRSA) at the Department of Health and Human Services (HHS) encompass a range of responsibilities aimed at ensuring the efficient operation of IT systems and maintaining security protocols. In terms of technical support helping to troubleshoot system issues, software installs and configurations, applying windows/systems patches and updates, Managing Active Directory accounts, implementing security protocols and computer policy, writing SOP, and applying HRSA regulatory practices.I have successfully implemented and managed Active Directory test environments, optimized Office 365 user accounts, deployed Windows 10/11 systems, and configured secure Azure environments aligned with industry standards.I have proficiency with tools like ServiceNow, Microsoft Defender, Nessus, and ManageEngine Patch Management, combined with expertise in Active Directory, Azure AD, and Mobile Device Management that allows to efficiently address vulnerabilities and enhance system performance. In addition to my technical expertise I also guide junior team members towards fostering a culture of collaboration and continuous improvement. My strategic problem-solving abilities and commitment to operational excellence would make me an invaluable asset to your IT Team and OrganizationMy internship as a Cybersecurity Support Technician at Log(N) Pacific allowed me to further hone my technical skills while ensuring compliance with industry standards such as NIST and PCI DSS. I have experience in configuring secure Azure environments, troubleshooting networking issues, and developing effective KQL queries to enhance system monitoring.I thrive in dynamic environments and excel at collaborating with cross-functional teams to drive solutions. My goal is to leverage my technical expertise and customer service skills in an entry-level help desk role where I can contribute to a team dedicated to providing top-notch IT support and enhancing user experiences.I am eager to continue learning and growing within the IT field and expand my horizon towards applying towards a CyberSecurity Analyst role enhanced AI adoption, and I welcome any opportunities to connect with professionals and organizations that value innovation and excellence in technology support.

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  University Of Maryland

  Bachelor In Information Science