Suraj Gupta Email & Phone Number

Gwalior, Mp, In

Gurugram, Haryana, India

• Spearheading revenue generation strategies that expanded market reach and accelerated business growth.• Leading cross-functional teams to drive customer success initiatives, ensuring high retention rates and satisfaction levels.• Developed and executed comprehensive customer success programs, resulting in increased renewals and upsells.• Built and nurtured strategic relationships with key accounts, serving as the primary point of contact for complex escalations.• Collaborated with sales and product teams to align customer success efforts with company objectives and product roadmap.

Gurugram, Haryana, India

• Build and execute account plans to guide clients through all phases of life cycle (i.e. acquisition, adoption, retention, expansion).• Collaborate cross-functionally with Vendor, Product, Sales, Finance, and Legal to streamline client experience.• Help customers implement integrations and own product adoption metrics, value plans, and relationship plans for our customers.

Gurugram, Haryana, India

• Providing all operational support that is needed to make an agent effective and increase responsiveness to customer in their home buying journey from acquisition to deal closure• Manage agent partner's business with care and understanding to reflect company's value proposition by owning all aspects of customer nurture: managing home viewing, sending reports, coordination with agents and mortgage teams, creating offer packages while working with home inspector, attorney, escrow and closing services• Manage customer escalations by documenting open issues, facilitating regular status meetings with agent support teams, working cross-functionally to identify engagement opportunities and areas of improvement• Introducing customer to all Better+ entities and acting as a liaison

- Creating an inspiring team environment - Set clear team goals- Discover training needs and provide coaching- Market Launch and expansion plans- Geographical study of target segment and analysis- Competitive landscape analysis- Go to market strategy for the zone

- Responsible for acquiring new clients in Delhi NCR- Contacting potential clients to establish rapport and arrange meetings- Planning and overseeing new marketing initiatives.

Noida Area, India

Accomplished Sales Professional with superior work ethic and creative revenue generation ideas. Offers 3years+ experience in diverse environments including Inside Sales and Operations. Able to work independently and exceed sales goals consistently

New Delhi Area, India

Analysis of Sales Conversion Rate through Digital Platform to increase Consumer Base and Future Aspects of Outlook Group.Achievements:• Excellence Award and Winner of the Business Development Contest.• Letter of Appreciation for performing commendably meeting the sales target assigned.

Bokaro Area, India

Key Responsibilities:● Maintenance Planning & Resource Management.● Identifying areas of obstruction/ breakdowns.● Coordinating material / spare parts planning.● Performing root-cause analysis of defects.

Angul Area, India

Key Responsibilities: ● Planning and implementation of Maintenance related activities using ISO certified steps.● Periodic condition monitoring of crushing and screening equipment’s.● Maintenance and operation of mechanical equipment’s related to material handling system● Engineering and supervision of crushers, vibrating screen, belt feeders & magnetic separator.

Gwalior Area, India

● Recognized technical qualification from Central Institute of Tool Design, Hyderabad.● Knowledge of Auto CAD, CATIA & Pro Engineer.● Good knowledge of 2D and 3D Modelling / Drafting.● Creating compelling and stunning Project works.

Master Of Business Administration (Mba), Marketing & Operations Management, 8.81

Activities and Societies: ● Organizing Committee Team Member, Hult Prize. ● Core Placement Team Member of DMS, IIT (ISM), Dhanbad. ●.

Bachelor Of Engineering (B.E.), Mechanical Engineering, 73.44

Activities and Societies: ● Study Of Locomotive Manufacturing, Bharat Heavy Electricals Limited. ● Inplant Training in Computer Aided.