Surajit Paul Email and Phone Number

Preparing Short Term Forecast of 15 Domestic and International LOBs. Generating Schedule for all the Air India Domestic and International LOBs.Preparing RFP (Request for Proposal) for our upcoming Projects. Working on seat requirement of all the accounts under our vertical.Traction and elimination of Operational leakages.Identifying the opportunity to generate more revenue for the organization.Client handling and providing data as per their requirement.

Forecasting, Staffing and Scheduling for our client in Bangalore and Manila.Tracking scheduling efficiency and making changes accordingly. Capacity planning for the next 10 weeks on the basis of call volume and AHT trending.Preparing Templates and MIS Report Automation for process development. Identifying the opportunity to generate more revenue for the organization.Client handling and providing data as per their requirement.

Staffing and Scheduling for all inbound campaigns.Tracking scheduling efficiency and making changes accordingly. Managing a Team of 7 WFM Executives.Capacity Plan for right sizing of campaigns basis the call volume trending.Preparing Templates and MIS Report Automation for process development.Traction and elimination of Operational leakages.Identifying the opportunity to generate more revenue for the organization.Client handling and providing data as per their… Show more Staffing and Scheduling for all inbound campaigns.Tracking scheduling efficiency and making changes accordingly. Managing a Team of 7 WFM Executives.Capacity Plan for right sizing of campaigns basis the call volume trending.Preparing Templates and MIS Report Automation for process development.Traction and elimination of Operational leakages.Identifying the opportunity to generate more revenue for the organization.Client handling and providing data as per their requirement. Show less

Providing local reports for site leadership as needed.Preparing Billing data, Scorecard/Incentive of Agents, Team Leaders and Team Managers.Preparing Templates and MIS Report Automation for process development. Real Time Analysis like monitoring Service Level, AHT, Call Flow etc.Generating Monthly MIS for Sr. Management Reviews.Staffing and Scheduling.Ensure all required WFM data is tracked and trended on a continuous basis.