IT Infrastructure Manager on PCLM, Server and Network both on premise and cloud platform (AWS, Azure)

I have served notice period and last working date is 31st May 2024.1. TATSUNO INDIA (MNC) – Sr. Systems Manager, Systems Manager & Sr. Systems Administrator - OCT 2010 to Present● Spearheaded IT strategy implementation focusing on organizational growth, security, business continuity, and maximum uptime.● Managed cloud-based technology platforms, including HRMS and CRM, ensuring seamless operations.● Oversaw IT infrastructure budgeting, ensuring cost-effective provisioning and optimized ROI.● Played a pivotal role as the Software Admin for the Complaint & Service Management CRM solution.● Orchestrated a comprehensive security audit through penetration testing and vulnerability assessment, enhancing the company's overall IT security posture.● Implemented and managed tools such as Fortinet firewall and Sophos X Advanced Intercept Endpoint Protection, enhancing the system's resilience against threats.● Directed IT staff, streamlining the recruitment, training, and performance appraisal processes.

• Currently Working as Systems Manager / Sr. Systems Administrator at Tatsuno India Private Ltd Head Office Posted at – Mumbai.• New IT setup for the manufacturing unit and office building of Tatsuno India Private Ltd with all active and passive IT related hardware, networking items, security and software setup implemented for this company. There are more than 350 users currently working with systems in this new setup.• Visited Japan during the period of May 2017, 2018 and 2019 to attend Business meeting with Japanese IT team for reviewing company’s existing IT infrastructure and Security setup along with assessment and training.• Visited Mauritius for implementation of Remote Monitoring Control Systems at various site in Indian Oil Mauritius Limited (IOML) as part of IoT and Petrol Pump Automation Systems.• In charge of IoT Automation development project in Counter Assembly / Electronics Cards inside Petrol Pump Dispensing Unit which have installed IOCL, RIL, Shell Retail Outlets in India as well as overseas. • Working as Technical Head / Project Manager for installing new IT setup and network infrastructure across various sites (more than 400) in India under new Petrol Pump development Project.• Acting as a member of the Management Team based at Head Office.• Creation and Management of information technology (IT) infrastructure – on premise and cloud and software systems in line with business needs and growth keeping future business expansion Handling cloud-based technology platforms and other inter linked platforms e.g. HRMS, CRM etc. to ensure smooth operations of the company.• Handle annual budget and ensure cost effectiveness while provisioning IT infrastructure and software systems for the organization. • Responsible for vendor management activities like evaluating, negotiating commercials, overseeing regular interaction and long – term relationships with vendors. • Reporting to M.D. about the progress and requirements of the company.

Roles & Responsibilities• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. • Responsible for vendor management activities like evaluating, negotiating commercials, overseeing regular interaction and long – term relationships with vendors. • Responsible for leading & managing internal & external audits (e.g. PCI, ISO 27001, SOC), security audits & professional replies to the regulatory bodies and client’s information security teams. • Ensure security and periodic audits of on-premises IT assets, cloud IT assets, data, network and backup systems for business continuity & highest up-time in consideration• Establish sustainable central IT helpdesk by implementing strong ITSM processes..• Reporting to M.D. about the progress and requirements of the company.• Participating in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.• Taking care of IT issues with internal and external auditors..• Preparing IT Policy and implement it.• Prepare KRA to clearly define the job profile /role for the IT team.• Prepare KPI for IT team for the purpose of Appraisal and Incentive• Worked on Windows 2019, 2012 & 2008 R2 AD, DNS, File servers, DFS, etc. • Planning and Implementing Active directory for Pan India. • Approximately 2 Domain controllers and 4 members servers’ maintenance (2008 and 2012 mixed environment) • User and groups creation, group nesting, assigning permissions on folders. • Managing of user accounts, groups and other network resources on Active Directory Services 2019 /2016/2012 • Implementation of group policies as per client requirement. • Implementation and management of file servers and quota management. • Performing the role of Software Admin on Complaint & Service Management web-based CRM solution for Customer Support Help Desk internally.• Backup of active directory using windows server.

Roles & Responsibility • Daily online and local Data backup service using Window Server Backup Manager and RIL IDC Online Data backup tool into separate Storage and server.• IT related documentations such as Service report, Hardware issue note, Inward/outward and Asset register updating.• Performed Software Admin role on CRM Web application which had used for complaint management and service management solutions. • Troubleshooting and Configuring Admin & Users rights in Laptop and Desktop.• Updating Asset register in master if any user left or hardware changed. Verified Asset registers and stick asset label on new hardware. • Managing user accounts and groups on windows 2003 domain controller.• Implementing Group policies on Windows 2003 server. • Troubleshooting hardware’s like PC’s, Printers, Scanners, and Laptops etc.• Diagnosing and troubleshooting Network related problems• Managing & Maintaining POP3 Mail Server• Closing Tickets on priorities raised by Users in IT Helpdesk Software• Provide all IT related support to all users.• Review IT SOP periodically and modify the same if it is required.• Manage mail server admin panel.• Maintain Lease Line, Broadband and PRI line with EPABX System.• Manage McAfee, Trend Micro EPS Console with 250+ users installed in the server.• Apply Microsoft and other patches as and when required to avoid vulnerability.• Maintain stock of Computers/Printers/parts etc.• Preparing budgets and coordinating the roll out of new projects.• Preparing RFP and other documents as per requirements.• Preparing IT Policy, Standard, Guidelines, Strategies and implement it.• Review of Software licensing compliance.• Procurement of Hardware like Dell/HP branded PC/Workstation, Printer, Plotter, Parts of PC/Printer/Plotter etc.• Maintain WSUS server, Additional domain backup server, FTP server, Migration from server 2003 to 2008, Gmail based Gsuite Mail solution etc.

Role & Responsibilities: • Software Development on Microsoft Dot Net Technology at IISCO Technology (Client Site)• Software Testing and debugging work• Software implementation and Support • Worked and maintained of MS SQL Server 2005 Database with Front End Application• Software QA testing and Final Acceptance from Client.

Role & Responsibilities• Involved as Project Executive under West Bengal Govt’s & IBM conducted School Computer Training Program at 20 schools in West Bengal.• Worked as Computer Faculty at two Higher Secondary Govt. School under West Bengal Govt’s & IBM conducted School Computer Training Program• Provide escalation support for issues and outages to 100+ users at client side• Actively participating in and is accountable to assigned work teams• Provide technical support as well as perform troubleshooting of the existing systems & implementation of system patches for Symantec antivirus, etc.• Managing & troubleshooting hardware & software – systems infrastructure comprising of large number of LAN, Desktops, Printers, mail systems, Thin Clients, Industrial PC’s.• Responsible for handling planned or unplanned down time for all live systems• Looking after Hardware & Networking issues of schools.• Discussing with senior person about hardware, software & network of the organization.• Manage VLAN through manageable switches.• Maintain the stock of each school’s inventory in the form of register• Design and implement IT Policy.• Maintain cordial relations with schools and marketing staff for result oriented operations.• Install and configure Symantec Endpoint Protection Manager.• Maintain cordial relationship with maintenance vendors.• Implement new technology into schools like to setup a new IBM Server with 30 new systems at school clusters with CCTV camera and punch card system.• Developing budgets and coordinating the roll out of new projects.• Participating in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.• Provide training on Hardware and Networking to the staff as and when required.• Arranged training for the staff.