• Design and developed an outage notification dashboard which displays information about server outages to users across organization using Adobe Flex for front end, Java for business layer and SQL at the backend.• Leveraged IBM’s ILOG Elixir library for implementing widgets such as maps and calendars• Reduced the overall dummy tickets submission by 25% and thereby saving time of help desk engineers• Created reference architecture for Bring Your Own Device (BYOD) implementation at BMC Software

•Working on XHTML, CSS, Section 508 and/or WCAG Standards related issues. •Web accessibility testing and reporting•Assist with one-on-one and group training development on IT regulatory procedures such as accessibility.•Research problems and recommend solutions.•Provide resource estimates and progress reports.

• Developed a web application known as BMC Remedy Midtier and added new UI features such as floating panels, fly out navigation bar and lazy loading of trees control using Java script and Java• Worked on gathering requirements from Product Managers and customers and transferring them into Software Requirement Specification which included the use cases and technical details of implementation• Fixed over 300 defects and customer escalations over span of three years and increased the quality of the product• Implemented Yahoo’s best practices to speed up websites over the web application and increased the overall performance of the same• Attended meetings with customers like Dell and RIM to understand the business case and suggest solutions in the form of new features and functionality• Led a team of 4 undergraduates and mentored them to complete the internship at BMC Software• Won Star award for exceptional contribution to the web accessibility project

• Proficient in Foundation Data Configuration and Process Configuration of BMC Remedy ITSM , which includes Change Management, Incident Management, Asset Management, Approval Configuration• Worked on Change Management Flashboards, Notification, UI, Installation and fixed many issues in other areas of Change Management• Responsible for the analysis, design, development and support of the applications developed on BMC Remedy ARS platform• Handled US customer issues and escalations in area of ITSM Foundation, Change Management, Incident Management, Problem Management and Asset Management (Fixed over 300 defects)• Responsible for design and development of new techniques to improve ITSM Suite performance over WAN