• Managing Projects Across Time zones: Proficiently oversee and coordinate multiple projects spanning different timezones, ensuring effective communication and seamless collaboration among geographically dispersed teams.• Leadership of Global Development Teams: Lead and supervise development teams situated in various locations, optimizing performance, and driving successful project execution across borders.• Team Coaching and Documentation: Provide mentorship, guidance, and support to teams, promoting knowledge sharing, documenting best practices, and ensuring comprehensive project documentation for enhanced productivity and knowledge transfer.• Agile Project Management and Solution Design: Expertly employ Agile methodologies, Scrum, to manage projects, facilitate solution design, conduct sprint planning, retrospectives, and other Agile practices to achieve iterative and streamlined project delivery.• Active Involvement in Presales Activities: Engage actively in presales activities, collaborating closely with sales teams, leveraging technical expertise, and contributing to proposals, demonstrations, and client engagements to secure new business opportunities.• Direct Reporting to the CEO: Report directly to the CEO, providing regular updates on project statuses and delivering strategic insights.

• Led a team of business analysts and vendors to build and streamline the products based on the stakeholders’ expectations.• Implemented Agile development practices and ensuring the timely delivery of each product features.• Actively conducting / participating in all the Agile ceremonies • Successfully managed the transition of the development team from one vendor organization to another.• Develop and maintain system documentations and testing plans.• Conduct review of business processes and developing optimization strategies• Conducting meetings and presentations with stakeholders to share ideas and findings.• Communicate insights and plans to software development team members and management.

• Prepare business requirement specifications to aid software development.• Manage projects, develop project plans, and monitor performance.• Evaluate business processes and explore potential future requirements.• Coordinate with software development teams and assist them in understanding the business requirements for software development (vendors)• Conduct review of business processes and developing optimization strategies• Conducting meetings and presentations with stakeholders to share ideas and findings.• Communicate insights and plans to software development team members and management.

• Design IT solutions to fulfil operation needs.• Manage Change Requests and development projects in our WMS system HighJump / Korber.• Understand Operations requirements and client requirements; communicate with the offshore IT team to do the necessary enhancements/fix.• Managing client onboarding projects (Project Management)• Assigned as key account manager for some of the clients.• In-charge for customizing the workflows for the automated warehousing solutions.

• Led team of vendor developers working on multiple projects and reporting to management on the status and progress of each project simultaneously. • Led the development of an internal mobile application tailored to streamline warehouse operations, ensuring a smooth and personalized solution. This project was effectively executed and brought to successful completion.• Practicing AGILE methodology for managing the projects and delivering the customer needs.• In-charge of porting legacy applications to user friendly mobile (Android) based applications (First of its kind). An application that works online and offline reducing the infrastructure cost while increasing the productivity.• On-boarded multiple clients on to the in-house WMS (Warehouse Management System). • Successfully completed projects on cloud-based solutions (AWS and Azure).• Gather requirements, prepare, and raise CRs, test changes, train users and manage UAT with users.• Assess vendor quotation and ensure effort is justified.• BCP – Created disaster recovery instances and BCP execution plan.• Migrated all the philately inventory management to WMS for all the post offices in Singapore without interrupting the daily routines. Trained users who have zero knowledge on the WMS.

• Successfully managed multiple projects simultaneously • On-boarded multiple clients on to the in-house WMS system. • Reduced dependency on software vendor by developing most of the customizations in-house.• Experience in handling intercultural projects.• Assisted clients in project deployment at overseas site.• Successfully integrated WMS with multiple 3rd-party systems• Lead for WMS system upgrade which includes upgrading hardware (to x64 bit VMs), application software, databases, data migration and load-balancer implementation.

Developed and implemented applications to support warehouse operations. Supported operations using HighJump Supply Chain Management software. Studied full warehouse management process to automate processes such as inventory management and sales order processing. • In-charge of regional warehouse management system support for Australia, New Zealand and Thailand.• Worked closely with client IT teams from different regions to resolve critical IT issues with minimal business impact.• Database designing and TSQL programming• Gathered user requirements and created innovative solutions to solve complex problems using VB .Net, MS SQL, Mapforce and FuseESB.• Back end supports are done in MS SQL includes managing tables, view, stored procedures and job schedulers.• Provided on call support on rotational basis.• Responsible to ensure system with concurrent users in different time zones is always up and to resolve quickly any issues with minimal impact to users.• Designed and developed interfaces for multiple clients using various systems mainly Web Services, CSV and XML.

Development and support for automation in wafer fabrication. Supported operations using an in house application to control the flow of wafer processing with time and LOT monitoring system. • Troubleshoot and resolve CIM related issues (both software and hardware) following SOPs.• Designed and developed web based applications with Apache, PHP and Oracle database.• Proactively monitor status, availability and performance trends of CIM Applications and Servers• Detect and respond to issues promptly. Log and categorize all issues timely and accurately• Maintained user requests and managed users for different applications within the fab. • Provided 24x7 support for both software and hardware related issues.