Suraj Nair Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

# Delivery lead for the Managed Service Centre of DCX; Leading the industrialized delivery unit for providing best practices in managed services which thrives on continuous improvement, exploring opportunities for automation/innovation, delivery assurance, following shared resource model. Responsible for delivering large-scale, complex applications focusing on transition and transformation involving other DCX technologies like Salesforce, MS Dynamics, Magento, Mobile and UITechnologies etc.# Delivery Manager for a major US based Hospitality client providing application development and maintenance services for E-com Web applications based in Magento, Android/iOS Mobile applications for guests’ experience, Asset Tracking application using Maximo; Total budget of $7M per annum managing a team of 65 resources.# Product Manager for building Automated Mobile NFR Testing app based on Appium tool, evaluating the performance, scalability, networking, and other non-functional aspects of mobile applicationsEngagement Manager for a major global recruitment firm based out of UK, responsible for enhancements and maintenance of their portals based on Drupal Content Management Technologies. Led a 55-member team spread across multiple delivery locations in India and UK, with an annual revenue of GBP 2M.

Bangalore Urban, Karnataka, India

# Client is a Global Leader in hybrid cloud data services and data management company. Working as the Agile Delivery Manager for a SaaS product which is a built-on data-driven service that uses AI, ML and community wisdom to provide customers with predictive analytics, actionable insights, and proactive support. #Delivery Manager for Data Migration Engagement for the Enterprise BI division for Dell Global Sales Team. Was instrumental in establishing the product development team involved in migration of Sales Works product from TD/SFDC to MEMSQL. This Data Migration engagement involved migration of Sales related information from legacy to the new database platform. My team was responsible for technical support and services to ensure correctness and data availability for the business.# Account Manager for a leading Travel Technology products company responsible for delivering Capacity and Delivery based services

Bengaluru, Karnataka, India

Major Engagements#IAG, UK: Engagement Manager for the Customer Messaging in Disruption (CMiD) programme for IAG aimed at implementing a product for notifying customers in the event of any flight disruption for the Revenue Mgmt. unit of British Airways. #British Airways: Product Owner for enhancing the existing Mobile App for improving the customer exp., reduced the check-in desk staff and usage of kiosks at Airports. The Airport Transformation mobile enablement project, followed Agile-SCRUM methodology and played the role of Product Owner. Developed a range of customer focused capabilities on airline’s iPhone and Android mobile phone apps offering seamless experience in their journey through airport till boarding. #ARUP, UK: Consulting Lead for the Ways of Working (‘WoW’) Programme an internal initiative, for Arup IT, to overhaul the ways of working and to formalize the IT Development & Operations ('DevOps') by implementing Service Now. Product Owner for the design and development of a digital workspace based on Share-point and Office 365. #Heathrow Airport Limited: Led the business consulting team engaged in portfolio rationalization and solution validation of critical airport operational systems for the Heathrow Airport. #Matalan, UK: Lead the Integration team in the Merchandise Transformation Prog., which was intended to provide key Merchandise & Assortment Planning needs across channels by implementing Oracle Retail Predictive Application Server (RPAS) planning solution replacing selected legacy and in-house systems. #Glaxo Smithkline: Programme Manager for driving and delivering Data Integrity (DI) programme (worth GBP 1M) for the global manufacturing and supply (GMS) BU. Led the consulting engagement for building a BI Dashboard for the global manufacturing sites. The Quality Dashboard provides an automated Quality metrics reporting system via an intuitive dashboard with flexible drill-down and analysis capabilities, Perf. Mgmt.

Bengaluru, Karnataka, India

Worked in Logica as Services Manager- Transportation and Logistics vertical, responsible for managing the provision of Outsourcing services to clients achieving agreed margin and service levels. Was instrumental in creating client relationships through trust and achieving business vision. I played a major role in the following two engagements during my stint in Logica.#Postnord AB. (Aug ‘11- Dec’12): Logica was the IT partner for all the IT application development and maintenance of Postnord AB., the national postal services of Sweden and Denmark. As part of the PoLo Programme, worked as the Senior Business Consultant for business case preparations, change management and business process modelling for the new Postal Logistics area#British Airport Authority (BAA) (May’10-Jul’11): Joined Logica as the Functional Lead for the Application Transition Programme of key IT systems of British Airport Authority (BAA). My team supported the service desk and technical support team in resolving service calls, change request analysis and enhancements for existing systems in liaison with the client business team

Bengaluru, Karnataka, India

Key Engagements# Loyalty Partner Solutions, Germany (Oct’09- Apr’10): As Test Manager/ Business Analyst of Lufthansa Samba project leading the 10-member testing team in design and review of test cases, test planning and execution, analysis of change requests. The application replaced the IT platform for Miles & More Frequent Flyer Programme with the new state-of-the-art system to cater to the increasing number of program partners fulfilling the requirements for multi-program, multi-partner Loyalty systems providing a seamless integration with other Lufthansa IT systems#Emirates Airlines Group (Apr’07- Sep’09):- Worked as Senior Business Analyst in the Baggage Services Improvement Program of Emirates Airlines, which aimed at improving the business processes and enhancing the existing baggage systems. The objective of the programme was to reduce the number of mishandled bags by tracking the bags more effectively and by offering solutions for value added services offered by the Baggage Services team. This project was in line with IATA Baggage Improvement Programme (BIP) as part of Simplifying the Business (StB) Initiative. Involved in the conceptualization and development of a Baggage Tracking System developed for Baggage & Ramp Services. # As the Airport SME, conducted system feasibility studies, requirements gathering, specifications review of new systems developments/enhancements. Conducted a feasibility study for the new ground handling billing system for DNATA sales and service delivery team to efficiently handle billing activities in an independent mode #Lufthansa Cargo (Nov’04- Mar’07): Worked as onsite business analyst for Lufthansa Cargo for creation and review of Change Requests, Estimations, Test Management, Release planning and Resource deployment for the Cargo Booking Engine; Analyzed cargo business processes and inclusion of new process changes in the cargo booking engine working closely with Lufthansa Cargo business team

Bengaluru, Karnataka, India

Worked as Project Leader in the Business Analysts Group for Airline projects of Unisys. Exposure to other domains like Retailing, Public Sector, Manufacturing, Banking and Financial services in terms functional specifications/use case reviews, domain and use case modeling.Key Engagements#For Unisys, Department of Air Transportation (Mar’04- Nov’04): Part of Solution Architecture Group for Airline projects of Unisys. Drove the Solution Workshops, creation and review of use cases for Aircore Application, the new generation airline reservation and passenger services system of Unisys. Closely associated with SMEs from SITA and Unisys in defining use cases for Departure Control module of Aircore.# For State Government of Florida, US (Dec’03- Feb’04): As Business Analyst of the Integrated Benefit Recovery System project for Department of Children and Family, State Govt. of Florida. This project involved the consolidation and enhancement of functionality in the FLORIDA Benefit Recovery Module (FLORIDA BV), the Benefit Recovery Accounts Receivables System (BRS), and the Automated Budget Calculation System (ABC) into one integrated system. # For Staples Inc. (Sep’03- Nov’03): Part of the EZ Scheduling project for Staples Inc., the leading Office supplies chain, this application offered the store managers to schedule the staff associates for optimum utilization of the resources meeting customer needs by replacing the current SAP based system

Thiruvananthapuram, Kerala, India

Key Projects # For Dnata (Mar’03-Aug’03): As the Business Analyst for Chameleon is the state-of-the-art Cargo Ground System developed by IBS for DNATA Cargo and EKSky Cargo, the major business divisions of the Emirates Groupo NOMAD (Mar’01-Apr’02), part of the NOMAD product development team, a system for ULD Management for the airlines and Ground Agents (GHAs). This product was developed to reduce time, quick turnaround of ULDs and low inventory carrying costs. As a Quality Assurance Analyst responsible for Test Pack preparation and Functional and regression testing# Emirates Airport Services (May’02- Apr’03): Opera was an Airport MIS application developed for Emirates Airport Services which will empower the airline headquarters with all the outstation information regarding the On-Time Performance and other parameters. This enables the Airline Leadership team for strategic decision-making by connecting all the airline outstations with Head Quarters by sharing information regarding performance, passenger data. Performed the role of Lead Analyst involved in functional analysis, design reviews and UAT facilitation with the Emirates business team.# Zurich Airport (Sep’99 – Aug’01): Worked as the QA Analyst in the Automatic Resource Calculator and Allocator (ARCRA) development team. This is a tool, used for resource allocation and management of the airport resources, developed jointly between Atraxis, Switzerland and IBS# PEQA(Process Engineering & Quality Assurance) (Sep’99-Dec’01): Started my career in IBS as a member of the Process Engineering & Quality Assurance (PEQA) team in structuring and establishing an integrated Quality Management System (QMS), which got certified against ISO 9001:1994 in February 2000 by QCert India Pvt. Ltd. an accredited agency of RvA, Netherlands. Actively involved in the building and maintenance of the IBS Quality System - the organizational process database containing the process documents and the supporting artifacts.

Thiruvananthapuram, Kerala, India

Key Projects#For Dnata (Mar’03-Aug’03): As the Business Analyst for Chameleon is the state-of-the-art Cargo Ground System developed by IBS for DNATA Cargo and EKSky Cargo, the major business divisions of the Emirates GroupoNOMAD (Mar’01-Apr’02), part of the NOMAD product development team, which built an integrated system for ULD Management for the airlines and Ground Agents (GHAs). This product was developed to reduce time, quick turnaround of ULDs and low inventory carrying costs. As a Quality Assurance Analyst responsible for Test Pack preparation and Functional and regression testing# Emirates Airport Services (May’02- Apr’03): Opera was an Airport MIS application developed for Emirates Airport Services which will empower the airline headquarters with all the outstation information regarding the On-Time Performance and other parameters. This enables the Airline Leadership team for strategic decision-making by connecting all the airline outstations with Head Quarters by sharing information regarding performance, passenger data. Performed the role of Lead Analyst involved in functional analysis, design reviews and UAT facilitation with the Emirates business team.# Zurich Airport (Sep’99 – Aug’01): Worked as the QA Analyst in the Automatic Resource Calculator and Allocator (ARCRA) development team. This is a tool, used for resource allocation & mgmt of the airport resources, developed jointly between Atraxis, Switzerland and IBS#PEQA(Process Engineering & Quality Assurance) (Sep’99-Dec’01): Started my career in IBS as a member of the Process Engineering & Quality Assurance (PEQA) team in structuring and establishing an integrated Quality Management System (QMS), which got certified against ISO 9001:1994 in February 2000 by QCert India Pvt. Ltd. an accredited agency of RvA, Netherlands. Actively involved in the building and maintenance of the IBS Quality System - the organizational process database containing the process documents and the supporting artifacts.

Executive Mba, Digital Transformation And Corporate Strategy

Master Of Business Administration - Mba, Marketing And Operations

Activities and Societies: Institute of Management in Kerala, University of Kerala

Bachelor Of Technology - Btech, Mechanical Engineering