Suraj Kumar Email and Phone Number
I am an accomplished IT Operations Leader with over a decade of transformative experience in spearheading IT departments as both Project IT Lead and Unit IT Head. My passion lies in architecting and executing innovative solutions that not only align with corporate vision but also elevate overall business and technology performance.Renowned for my ability to navigate complex and diverse platforms, I thrive on turning intricate processes into clear, actionable insights, ensuring that all stakeholders—from technical teams to executive leadership—are aligned and informed.Core Competencies:1. Strategic IT Operations Management2. Expert Escalation Handling3. Upholding Functional Ethics4. Insightful Problem Identification and Analysis5. Seamless System Software Integration and Migration6. Proficient Incident Management7. Client-Centric Needs Fulfillment8. Results-Driven Orientation9. Collaborative Offshore Team Leadership10. Strategic Planning and Organization11. Robust Systems Security and Disaster Recovery Planning12. Major Software and Systems ImplementationsI am dedicated to harnessing technology as a catalyst for operational excellence, fostering a culture of collaboration and innovation that drives sustainable success.
Healthcare Global Enterprises Limited
View- Employees:
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Information Technology Operations LeadHealthcare Global Enterprises Limited Sep 2022 - PresentBengaluru, Karnataka, IndiaMy job responsibilities are to oversees and optimizes IT infrastructure, leads and mentors teams, manages incident resolution, implements security protocols, develops disaster recovery plans, coordinates vendor relationships, manages the IT budget, facilitates technology integration, monitors performance, communicates with stakeholders, and oversees change management initiatives.
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Deputy It Support FunctionsThe Judge Group India Mar 2022 - Sep 2022Noida, Uttar Pradesh, IndiaServe as the liaison for the Support Services division with other divisions, departments and outside agencies; mitigates and resolve sensitive and operational issues. -
Cluster Lead - It OperationsFortis Escorts Heart Institute And Research Centre - Company Sep 2017 - Mar 2022New DelhiManaged a tech support team that consistently exceeded company metrics for customer satisfaction. Helped to develop several support policies that made it easier for each employee to work with any customer who called in. Arranged regular or timely hands-on training sessions with new technology to make sure that all employee were up to date. -
Unit It HeadParas Healthcare Pvt. Ltd. Mar 2015 - Aug 2017Patna, Bihar, India• Speaking to management team/clients to find out what they want and to advise them objectively on where IT might make a difference to the business• Planning the stages of the project and how each affects the business• Coordinating the project team• Agreeing costs, timescales and standards to be met and monitoring these throughout the project• Adjusting the plans where needed• Making sure there is a smooth change over from the old system to the new one• Keeping management and clients updated on progress• Evaluation of each project stage and once completed -
Associate Technical EngineerCms Infosystems Pvt. Ltd. Jun 2014 - Mar 2015Patna-BiharFunctioned as member of Windows & Network team handling over 100 calls per day that represented 500 PCs and diverse group of end users. Managed various area of support included account provisioning, email (Lotus Client, Web Mail & IBM Traveler) and windows installation, configuration and upgrade issue. Maintained and monitored support for all TCP/IP network configurations. -
It Manager4G Identity Solutions Jan 2014 - Jun 2014Coordinate with District Level OfficerAnd impliment STATE FOOD CORPORATION departmental report become online.
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Junior EngineerResource Power Consultancy Sep 2013 - Dec 2013Manage and maintaince 150 workstation and their Servers , Bqckup Servers , Proxy Servers. And conduct smoothly exam of IIM CAT, DNB-CET-NBE,AIPGMEE-NBE .
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Project Technical HeadNashtech Solution Pvt. Ltd. Jan 2012 - Dec 2012
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Technical Support SpecilistFfic Jun 2011 - Jan 2012Ensuring user notification of maintenance requirements and system availability. Maintaining confidentiality with regard to the information being processed. Providing the very highest level of technical support and customer service to internal staff.
Suraj Kumar Skills
Suraj Kumar Education Details
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Skkim Manipal University-DeInfirmation Technology -
Shridhar University, Pilani RajasthanComputer And Information Sciences And Support Services
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Indira Gandhi National Open UniversityCyber Law/Crimes
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Nalanda Open UniversityComputer Programming, Specific Applications
Frequently Asked Questions about Suraj Kumar
What company does Suraj Kumar work for?
Suraj Kumar works for Healthcare Global Enterprises Limited
What is Suraj Kumar's role at the current company?
Suraj Kumar's current role is Driving IT Operations Excellence | ITIL® V4 & ManageEngine Certified | Leading Data Protection & Cybersecurity Initiatives | Expert in Service Optimization, Risk Mitigation & Compliance.
What schools did Suraj Kumar attend?
Suraj Kumar attended Skkim Manipal University-De, Shridhar University, Pilani Rajasthan, Indira Gandhi National Open University, Nalanda Open University.
What skills is Suraj Kumar known for?
Suraj Kumar has skills like Troubleshooting, Networking, Operating Systems, Servers, Technical Support, Management, Windows, Tcp/ip, Windows Server, Active Directory, Project Management, Customer Service.
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Suraj Mishra
Infosys L Reliance I Dlf L Icici Bank L Researcher L Mpl L Youtuber L Adira Legal L Tsa LegalNew Delhi -
Suraj Kumar
Human Resources | Talent Acquisition | International Hiring - Us/Canada | Apcer Life SciencesDelhi, India -
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Suraj Kumar
Kolkata
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