Suraj Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

My job responsibilities are to oversees and optimizes IT infrastructure, leads and mentors teams, manages incident resolution, implements security protocols, develops disaster recovery plans, coordinates vendor relationships, manages the IT budget, facilitates technology integration, monitors performance, communicates with stakeholders, and oversees change management initiatives.

Noida, Uttar Pradesh, India

Serve as the liaison for the Support Services division with other divisions, departments and outside agencies; mitigates and resolve sensitive and operational issues.

New Delhi

Managed a tech support team that consistently exceeded company metrics for customer satisfaction. Helped to develop several support policies that made it easier for each employee to work with any customer who called in. Arranged regular or timely hands-on training sessions with new technology to make sure that all employee were up to date.

Patna, Bihar, India

• Speaking to management team/clients to find out what they want and to advise them objectively on where IT might make a difference to the business• Planning the stages of the project and how each affects the business• Coordinating the project team• Agreeing costs, timescales and standards to be met and monitoring these throughout the project• Adjusting the plans where needed• Making sure there is a smooth change over from the old system to the new one• Keeping management and clients updated on progress• Evaluation of each project stage and once completed

Patna-Bihar

Functioned as member of Windows & Network team handling over 100 calls per day that represented 500 PCs and diverse group of end users. Managed various area of support included account provisioning, email (Lotus Client, Web Mail & IBM Traveler) and windows installation, configuration and upgrade issue. Maintained and monitored support for all TCP/IP network configurations.

Coordinate with District Level OfficerAnd impliment STATE FOOD CORPORATION departmental report become online.

Manage and maintaince 150 workstation and their Servers , Bqckup Servers , Proxy Servers. And conduct smoothly exam of IIM CAT, DNB-CET-NBE,AIPGMEE-NBE .

Ensuring user notification of maintenance requirements and system availability. Maintaining confidentiality with regard to the information being processed. Providing the very highest level of technical support and customer service to internal staff.

Mba-It, Infirmation Technology

Activities and Societies: Participate in IT Seminar, Doing Project in Cyber Crime & their Laws.Software and Networking.

Master Of Computer Applications (Mca), Computer And Information Sciences And Support Services

Activities and Societies: Just Complete my Master Degree with Computer Science.Master Of Computer Application

Post Graduate Certificate In Cyber Law, Cyber Law/Crimes

Activities and Societies: Preparing Cyber LAW and its facts.Post Graduate Certificate In Cyber Law

Bca, Computer Programming, Specific Applications

Activities and Societies: Attending More & More Seminars, Participate in Software Test computation.Bachelor Of Computer Application