Suraj S. Email and Phone Number

-Serve as the primary asset onboarder at the South San Francisco plant site, managing the end-to-end onboarding process for newly purchased laboratory instruments.-Coordinate closely with end users to facilitate the complete onboarding of new instruments via the Capital Resource Tracking (CRT) process, ensuring all steps are followed for seamless integration.-Manage vendor relationships, coordinating asset delivery, installation, and the necessary preparations for new instruments, including lab readiness tasks and site readiness paperwork.-Oversee the on-site labor force in executing new instrument moves and the removal of older, replaced instruments, ensuring minimal disruption to lab operations.-Update onboarding metrics and maintain detailed records of newly acquired assets, including delivery dates, installation dates, MRK tag dates, and warranty information.-Act as the primary point of contact for end-user and CAS (Capital Asset Steward) troubleshooting, resolving issues and providing guidance throughout the onboarding process.-Organize, plan, and coordinate all field logistics inventory-related projects on-site, including RFID inventory scans, systematization, and other inventory functions.

-Assisted with patient monitor set-up, troubleshooting, and provide product information for CardioMEMS Heart Failure device.-Assisted with failed automatic transmissions and facilitate manual transmissions required due to equipment connection issues. Also, provide alternative data transmission options when server or Information Technology (IT) connections are temporarily down.-Documented patient system complaints by preparing field contact reports (FCR’s) and forwarding them to Product Reporting.-Resolved and facilitated the resolution of problems including identifying their causes to prevent reoccurrence.-Complied with U.S. Food and Drug Administration (FDA) regulations, company policies, and other regulatory requirements.

-Maintained current and new customers by following up on post assignment surveys. -Managed survey cases by following up with enterprise company clients and candidates post assignment for customers located in North America and International. -Assessed and optimize current workflows and identify process improvements.-Engaged with clients and candidates that rated their Robert Half experience a 6 or below on a scale of 1-10, 10 being the best. -Analyzed client feedback data and provide to management to develop training opportunities for improvement. -Partnered internally to escalate client issues and provide recommendations with solutions as necessary. -Interpreted feedback trend data to senior management and identify solutions for process improvement to provide better client experience. -Central point of contact for client relationships and take appropriate measures for ensuring excellent delivery of service.

-Responsible for negotiating and developing business with new and current enterprise company clients by recruiting top talent for their staffing needs. -Worked in a team environment and had responsibility for negotiating and developing business with new and current clients.-Sought out other departments within current client organizations to discover additional staffing opportunities, help and further strengthen our relationship. -Maintained relationships with clients, guided them through the hiring process, and offered best practices consultations.-Marketed our services via telephone and in-person meetings with decision-makers in accounting and finance departments. -Participated in local trade association and networking events to increase presence in the local business community.-Managed ongoing assignments for both clients and candidates and addressed any issues that arose throughout the entirety of the assignment.-Responsible for recruiting, interviewing, and matching highly skilled accounting and finance professionals with client projects, temporary assignments, and temporary to full-time opportunities.-Led ongoing communication and career guidance with candidates.

-Recruited, interviewed and tested candidates for home care positions. -Organized training and created certificates of completion for dementia training, health and safety, food hygiene and nutrition, medication awareness, and safeguarding. -Created employee files that met Care Quality Commission standards. -Audited employee and client files to meet policies and procedures of Blue Ribbon.-Scheduled client assessments at client’s homes.-Input client information (care plan) into staff-plan program. -Assigned care workers to clients. -Prepared weekly invoice/payrolls and processed payment.

-Recruited and interviewed prospective students regarding creative art programs of their interest. -Initiated interviews with prospective students and their families regarding creative arts programs/degrees.-Conducted assessments to ensure candidates meet requirements for a program of their interest.-Assisted students with enrollment process, scheduling classes and financial aid process.-Built strong rapport with students and their families from initial contact. -Worked closely and directly reported to Associate Directors, Directors, and Senior Director.-Acclimated to constant changing of policies and procedures.-Developed and implemented effective methods to meet quarterly goals.