- Experience in Launching, Configuring and Integrating new Servers on different environments to automatically provision using Configuration management/provisioning tools like Ansible- Experience in implementation of Siebel upgrade using automation through Ansible- ITIL 4 Certified- Oracle Cloud Infrastructure 2019 Certified Architect Associate- Oracle Cloud Infrastructure 2019 Cloud Operations Certified Associate- Siebel Migration Experience from On-Prem to Cloud environments- DevOps managed Siebel Admin Activities

Oracle Technical Consultant working for DU for IN Expansion Project 2018

- L2 Operations specialist for DU Telecom Charging applications.- Responsible to maintain smooth running on mission critical systems from multiple vendors including IN Prepaid and Hello Card running on OCNCC, DCS and CBS by Huawei, VOMS, SUIP, POS by Eserv. - Involved in assessment, implementation and post deployment verification of new functionality from In House Development and Third Party and Vendor.- Involved in upgrading OS and DB related patches on multiple platforms.- Responsible for training new joiners on DU platform.- Responsible for creating new Knowledge Articles for easy access and knowledge sharing.- Performing RCA for production issues and help L3 with findings and suggest solution.- Involved in integration of new hardware/product and provide service and platform testing. - Involved in creating scripts to ease manual work on multiple platforms.- Coordinate with L1, L3 and L4 for issue handling and fix.- Perform daily health check and fixing operational issues.

- L2 Operations specialist for DU Telecom Charging applications.- Responsible to maintain smooth running on mission critical systems from multiple vendors including IN Prepaid and Hello Card running on OCNCC, DCS and CBS by Huawei, VOMS, SUIP, POS by Eserv. - Involved in assessment, implementation and post deployment verification of new functionality from In House Development and Third Party and Vendor.- Involved in upgrading OS and DB related patches on multiple platforms.- Responsible for training new joiners on DU platform.- Responsible for creating new Knowledge Articles for easy access and knowledge sharing.- Performing RCA for production issues and help L3 with findings and suggest solution.- Involved in integration of new hardware/product and provide service and platform testing. - Involved in creating scripts to ease manual work on multiple platforms.- Coordinate with L1, L3 and L4 for issue handling and fix.- Perform daily health check and fixing operational issues.

- Product was an asset of eServGlobal which has been acquired by Oracle, where I am working as Principal Advanced Support Engineer.- Role is to maintain customer network and IN solution, to run without any issue.- Integration of production and model systems in customer environment- Preparing MOP for application upgrades, assisting and performing upgrades in customer environment- Working in a priority based environment especially dealing with Severity 1 and 2 cases.- Provide training on different customer networks to my team members around the globe.- Responsible for providing and writing the product training document.- Responsible for guiding customer for installation of emergency binaries and patches.- Responsible for handing meeting with customers and prioritizing faults to meet SLA.- Participate in internal technical discussions with customer to improve overall performance of the network solution and understand their requirements.- Preparation of Environment Configuration Guide and Platform assessment.- Involved in System, patch upgrade, providing RCA to customer and suggesting new solutions.- Working as Tech. Lead for Spark Telecom Newzealand- Responsible for maintaining customer database and platform and to perform timely assessments and keep the system updated.- Running global metrics and generating reports, assisting management to accomplish team objectives and increase revenue

- Deployed in Oracle India Pvt Ltd Bangalore as a Consultant to Oracle Billing and Revenue Management Support Engineer

BRM Support Engineer• Supporting Billing, Invoicing, Collection, Dunning activities, Tax File Validation and Uploads.• Strong understanding and working experience on Month End Closure Activities, Operational support activities like Reporting, Monitoring, Analysis and Resolution of Fallouts.• Analysis and Operational fixes for issues in areas of Oracle BRM. With emphasis on automation of routines as applicable.BRM Programmer• Responsible for understanding the requirements and translating the requirements into functional and technical design documents. • Involved in analysis, design, build and testing of the Oracle BRM solutions. • Preparing and reviewing design documents, unit test plans.• Involved in code reviews.• Root Cause Analysis for Production issues. BRM Senior Programmer• Getting familiar to the business functionality of the system, providing inputs to onsite team while requirement gathering.• Understand the business needs and impact and articulate it to the rest of the team members and non technical audience.• High-Level and Low-level Designing and review• Involved in task allocation, status tracking and scheduling.• Helped environment management and onsite teams in deployments and migrations. • Provide value adds where ever possible.• Involved in defect detection and prevention activities [Causal Analysis and Resolution].BRM SME (Onshore)• Involving in requirement understanding, elicitation and analysis.• Involving in requirement analysis and validation, validating estimations and designs for enhancement requests.• Provide inputs during various cycles of SDLC and value adds as possible• Provide active support Month End Closure and resolution of any issues encountered. • Resolution of real time production issues. • Involved in planning for the project execution and control.• Knowledge anchor• High-Level and Low-level Designing and review.