Suraj Singh, Csc® ,Otl® Email & Phone Number

Toronto, ON, CA

Ontario, Canada

• Recognized by Vice President of TDI for receiving the highest positive client survey feedbacks of 98% as a newbie by Demonstrating ability to build strong relationships with clients and problem-solving.
• Received LEGENDARY CUSTOMER SERVICE AWARD within my 1st year with TD (The Fiscal year 2024)
• Consistently achieved and exceeded monthly LEI targets by 120% through tailored insurance solutions and effective negotiation with clients.
• Retained 85% clients by Educating clients on the benefits of bundling auto and home insurance policies (Multi-Line), enhancing value and retention through clear communication and trust-building.
• Upskilled and Maintained up-to-date knowledge of insurance regulations and ensured 100% compliance while advising clients on policy options.

Toronto, Ontario, Canada

• Efficiently managed daily AM and PM operations for the food and beverage department, ensuring seamless service delivery and guest satisfaction.
• Empowered Teams: Conducted performance evaluations and provided coaching/mentorship to enhance team member skills and motivation.
• Prioritized Customer Satisfaction: Managed reservations, seating, and waitlists for a smooth dining experience. Resolved guest concerns promptly and professionally to maintain positive relationships.
• Managed Successful Events: Executed special events flawlessly, exceeding member and client expectations.
• Promote equal opportunities for all team members to thrive and contribute, Foster an environment where everyone feels comfortable expressing themselves.

Toronto, Ontario, Canada

• Resolved an average of 70-80 Customer Inquiries daily, contributing to a positive customer experience.
• Honored “The Trooper” Title for leading a team that achieved 1 Million in target for 6 consecutive days.
• Executed targeted promotional campaigns that led to a 200% increase in customer sales, generating an additional 1 Million in revenue on the Loonie days.
• Supported and trained over 60 Staff to provide exceptional service and handle challenges under pressure.
• Developed strong client and vendor relationships, reducing query resolution time by 30% through active communication and critical thinking.

Ontario, Canada

• Responding to students’ inquiries and providing information about college programs, policies, and procedures.
• Providing information and guidance on financial aid and scholarship opportunities.
• Answering students’ emails, ensuring prompt and effective resolution of their issues.
• Resolving students’ complaints and conflicts professionally and effectively.
• Guiding college policies and procedures, including registration and payment processes.
• Collaborating with other departments and staff members to ensure effective and efficient customer service.

Bengaluru, Karnataka, India

• Achieved 95% client satisfaction through exceptional service by assisting clients with account and cash management (transactions) and connecting them with the right internal team.
• Successfully recommended and implemented financial plans for over 25% of clients, resulting in an average 40% increase in overall client investment portfolio value within one year.
• Encouraged clients on the positive impact of adopting financial technology, empowering 50% of clients for self-service and introducing mobile banking apps.
• Awarded Associate of the Year 2021 for a 5-star rating for strong interpersonal relationships from 85% of the customers and outperforming the targets for 2 consecutive quarters.

India

• Provided exceptional service by assisting clients with account management, and cash management (transactions), and connecting them with the right internal team members.
• Building strong client relationships and finding the perfect solutions to meet their needs.
• Actively listened to and identified client issues, offering 50% faster solutions independently or collaborating with colleagues.
• Passionate about exceeding expectations through a results-oriented approach.

India

I worked as an sales intern, the work included the demo of a product and explaining the customers in brief about the various products that the company manufactured.

Kormangala

Zrpl is a E-commerce company. I worked as an intern in the department of finance.

Postgraduate Degree, Financial Planning

Masters In International Business Management, International Business

12Th, Business/Commerce, General, 91%

Activities and Societies: Dance team , Art head , Acting , Drums , Guitar.

Bachelor Of Commerce - Bcom, Accounting And Taxation