Suraju Dutta Email & Phone Number

India

Providestrategic direction in Int'l expansion as well as Leading the Academy to upskill our workforce

London Area, United Kingdom

e-Commerce focused Supply Chain & Engineering, India and International

London, Uk And Gurgaon, India

Provide strategic leadership towards long term capability building and organization development for India's largest e-Commerce focused Supply Chain provider.Develop the company's international and domestic footprint with aggressive expansions.

London, United Kingdom

A "White Glove Boutique Consultancy" - based in London, UK focused on three activity streams:1) Helping companies develop e-Commerce focused Supply Chain capabilities by energizing their Logistics, Brokerage, Aviation or Transportation ambitions into a more global footprint. Specialized in connecting business with emerging market companies (India, Turkey, Africa, Middle East,sub continent, etc) to provide deeper access to top emerging global economies.2) End-to-end e-commerce consultancy - Provide start-up consultancy for e-Commerce ventures for off-line brick & mortar establishments or brand new business ventures for online business with back-end systems operating from India3) Offer expertise on handling the "Big Brother Franchisor" relationships - Help the franchisee deal with the parent company more effectively while safeguarding your Franchisee contract.

Bangalore, India

Providing long term strategic leadership as Vice President Supply Chain and later as VP Strategy & Center of Excellence for Supply Chain at Flipkart.com, - making it the most customer focused e-Commerce business in India by enabling world class Supply Chain capabilities & increasing global competitiveness.Supply Chain strategy - enabling capability building blocks and organization structuring to provide global best in class services

Istanbul, Turkey

Specialized in Customs (GTS), Freight Forwarding, Supply Chain Solutions with specialized warehousing. Nationwide distribution network.

Dubai, Uae

Holding Company - Franchise Management, Automotive, Food & Services

Dubai, Uae

Managed Central Support Services, including Contracts, Business Reviews, Strategic Planning, Projects and Operations for 66 countries (with 34 Business entity relationships) for FedEx Express in the MEIA Region.•Managed an annual budget of ~ US$ 50 million•Successfully conceptualized and managed a Central Support Services team of senior professionals focused on Strategic Projects i.e. Global Best Practices, Contract Management, Business Reviews, Product launch planning & execution, Business model changes and Global Cost Challenge Initiatives•Managed and led 12 Country Business Reviews/ Internal Audits within 18 months of deploymento9 Field reviews:Oman, Qatar, Syria, Nigeria, Morocco, Jordan, Kenya, Kazakhstan, Turkey, Pakistan, Kenya, Kazakhstan•Managed over 100 Contracts and amendments per year covering 66 countries exceeding US$ 55 million in contract spend per year•Cost savings in excess of US$ 2M in line haul negotiations for the region•Conceptualized, developed and implemented a Contract Management Tool to manage contract processing and execution from pre-negotiations to post contractual compliance obligations•Conceptualized, developed and implemented a Business Review Process for independent entities doing business with FedEx to evaluate business compliance/ FCPA•Rolled out FedEx Customer Automation across EMEA in 24 emerging markets driving from 3% to 51% performance level in 18 months•Developed and deployed Information Technology strategy and solutions with cutting edge Scanning & Information capture solutions to ensure package information visibility and ease of shipping to customers worldwide. This included deployment of over:750 scanning devices across 38 countries, with supporting technologiesDeployed customs paperwork imaging solutions in 14 countries VPN technology in 40 countries (with STS backup and lease line)Wireless Dispatch in 4 countries (Turkey, Sri Lanka, Pakistan & Egypt)Integration between FedEx and vendor systems

Dubai, Uae

Managed vendor operations (ground & air) for the region, ensuring compliance to FedEx service standards. This involved multi-million dollar contract negotiations with CEOs and company owners involving detailed review of revenue performance, setting up operating standards, procedures and infrastructure requirements. The job also involved business development, country startups and market expansions.• Responsible for services involving 5.5M annual shipments (gross) with daily / weekly service reviews and follow up• Accountable for complex commercial line haul network connecting into FedEx system form and customs clearance operations in 45 International clearance gateways involving gross weights in excess of 45 M tons annually• Planned and launched FedEx Express services & operations in Iraq, Afghanistan, Nepal, Algeria, Libya• Integrated and transitioned Africa (41 countries) from European Management to Middle East Management & Operational control, directly under my command and control• Developed Vendor Best Practice manual - Standardized operations and services across 66 GSP Countries.• Organized annual vendor Conferences as a vehicle to deliver & communicate the Company’s strategic objectives• Created a SAL (Service Assurance network) among all the countries to focus on service• Rolled out various systems and products (CAGE, GENESIS, IPF, IES, IPD, 10/25 KG Box)• Responsible for deployment of technology to support business

Mumbai Area, India

Dual role as Senior Manager Ground & Air Operations for India and Manager for Indian sub continent countries (Expat posting), Mumbai, India. Responsible for startup operations. Successfully hired, trained and positioned 150+ FedEx direct served employees across 4 metro cities.• Special focus on activating a new operating structure with headquarter in Mumbai• Direct served Ramp Operations, Customer Service units and Station operations in 4 cities (Mumbai, Delhi, Bangalore & Chennai). First FedEx Airframe in India, September 1997.• Negotiated, developed & executed the new terms and conditions for in-country operations.• Delivered operational support services (ground & air) managing 5 Station/Ramp Managers, 28 Operations/ Admin staff, 3 Coordinators, 2 third party agents, and 41 vendors

Dubai, Uae

GSP Manager for the Middle East, Indian sub continent district, managing Operations, Planning and Development for 16 vendor managed countries.• Designed and sold the concept of FedEx sales & service expansion into India to Senior Management• Spearheaded “Project India” startup from ground zero by being based in India, 6 months prior to startup.• Instrumental in infrastructure setup, India–specific policy creation, hiring, training and placing over 150 FedEx India new hires into a functional and highly motivated organization while continuing to manage the department in Dubai

Dubai, Uae

Joined FedEx Express in January 1989 as an International Station Agent and transitioned into Customer Services as a Customer Service Agent; subsequently promoted to Regional Quality Specialist, moving into the Global Service Program department as an Associate GSP Coordinator and finally promoted to Regional GSP Manager in 1996

Saudi Arabia