Work Experience Imm Fusion Sukhumvit Hotel, Bangkok Guest Service Agent (2008-2012) Guest Service Agent Supervisor (2012-2013) - Duties and Responsibilities as following • rooms to guests on daily basis. • Assigned Issued room key and escort instructions of the hotel. • Provided information on shopping, dining, entertainment and travel direction. • Computed bill, collected payment and made change for guests as per requirement. • Ensured reservations are took correctly. • Handled all reservation and daily upcoming email • Dealt with customer service concerns and complaints, by phone and in-person. Aspira Hotels and Resorts Co., Ltd Reservation Officer (2013-2014) - Duties and Responsibilities as following • Reservation Center support all reservation of iCheck Inn Group and make daily report incoming booking • Support some OTA sites such as hotel website, Agoda.com, Booking.com and Expedia.com in case of running high occupancy to control open and close out allotment • Handle all email enquiries and reply to customer with correct informationHansar Bangkok Hotel Reservation Supervisor (2014-2015) - Duties and Responsibilities as following • Reservation Center support all reservation of Hansar Bangkok & Hansar Pranburi • Take care for OTAs site and hotel website to control room allotment • Handle all daily email upcoming and coordinate to team according to reservation details Hotel Clover Asoke (Central Park Bangkok Co., Ltd is subsidiary of Singa Hotel Management (Thailand) Co., Ltd) Reservation/OTA Manager (01 Sept, 2015 - 31 Mar, 2018) - Duties and Responsibilities as following • To work in pre-opening team to setup reservation system in Opera program • Handle all reservation task and coordinate to team according to reservation details • Coordinated to market manager of OTAs site to setup the room types, room rate, promotion plan and hotel information to live on their website • Updated hotel information as it’s the same of OTAs procedure in hotel website • Daily monitor and control of room allotment and room rate both OTAs and hotel website accordingly to hotel occupancy