Client product : JBL SingaporeSeagate SingaporeBabyliss, Vidal Sassoon and RemingtonXandro LabZenko SuperfoodE-Nation SingaporeEcovacs SingaporePlatform:Tiktok LIVEShopee LIVETask:Livestream Host Job Scope:1. Content Creation: Plan and present engaging content during live streams, including product demonstrations, tutorials, and interactive sessions.2. Audience Engagement: Interact with viewers, answer questions, and manage live chat to build a community and boost viewer retention.3. Product Promotion: Showcase products, highlight features, and drive sales by encouraging viewers to purchase through affiliate links or direct sales platforms.4. Technical Setup: Ensure a smooth streaming experience by managing equipment, software, and internet connectivity.5. Monitoring Analytics: Track performance metrics like viewer numbers, engagement rates, and sales conversion to refine strategies and improve future streams.6. Collaboration: Work with brands, marketers, and Tiktok shop AM to achieve campaign goalsAdministration Job Scope:1. Product Listing Management: Oversee and optimize product listings on TikTok Shop. 2. Advertising Management: Develop, implement, and monitor ad campaigns for TikTok Shop within the allocated budget.3. Livestream Scheduling and Coordination: Organize and schedule livestream events for the client, ensuring timely updates and communication with the client. 4. Campaign and Flash Sale Coordination: Identify and register the client for relevant campaigns and flash sales on TikTok Shop to maximize reach and sales.5. Content Scheduling and Management: Plan and schedule regular content postings for the client on TikTok Shop to maintain audience engagement and brand presence.6. Training and Onboarding: Train and onboard new part-time team members, providing them with the necessary tools, knowledge, and guidance to effectively manage their responsibilities.

Served as one of the English team member. Attend to customer’s call, email and chat according to volume of contact on each day. Understand customer’s issue and request to proceed provide the best solution according to KPI guidelines.