1. Shared Services - Ford Foundation, Mellon Foundation, Telia, WhiteCap

1. Project – SAP Digital Interconnect (March 2019 – October 2019)2. Project – CIT (One West Bank) (Mutual Bank of Omaha) (November 2019 – June 2021)3. Project – KNAUF - USG Boral Integration and Implementation (July 2021 – October 2022)4. Project – KNAUF - JAPAN INTEGRATION (November 2022 – May 2023)

• Established networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards for McDonald’s Store (16000 outlets).• Maximized network performance by monitoring, troubleshooting network problems and outages, scheduling upgrades, collaborating with Aruba Engineers (network architects) on network optimization.• Sustained the necessary data throughput rate by monitoring networking activity and maintaining existing equipment through Aruba Airwave and Aruba Central.• Accessed the Net Cloud (Cradlepoint) in order to check connections with ISP.• Respond to network connectivity issues and resolve any wireless communication issues within the confines of the client’s premise.• Update the network maintenance manual and submit a summary of changes to the manual each week to management.• Collaborate with third-party support and service vendors to ensure that the network stays operational. • Worked on HP Pro Curve Switches (2530, 2930), Aruba Controllers (7005, 7200 and 7210) and Aruba Access Points (105, 200, 210, 215, 220 and 324).

Provide day-to-day technical support to end users for network infrastructure.Provide troubleshooting and fault resolution of switching equipment and supporting peripheralsConduct hardware upgrades, software upgrades, and database cleanups.Perform demand, routine and preventative maintenance activities. Analyze data and generate reports gathered from the switch to identify problems and assist in the resolution. Guide and support L1 technicians with possible steps to troubleshoot the technical query/issue. Worked on Procurve and Comware devices.Configured VLANS and STP.

Handled a Team of Subject Matter Experts and Network Solutions Consultant. Troubleshooting Hardware for HP Procurve and Comware Switches. Assisted representatives in finding a suitable solution to resolve customer issues. Resolved all escalated issues. Solved complex issues. Have worked as call back support engineer in order provide post support assistance.Managed the day-to-day workflow of tickets and phone calls. Provided on job training for the technicians about the process. Assisting the technicians in their probation period and rate their performance on a monthly basis. Monitored calls for quality purposes and coach consultants on ways to improve the quality of calls. Planned, monitored and reported Technical System Support performance.

• Perform troubleshoot on all technical processes and provide resolution through ticketing system. • Provide support to all internal and external systems and maintain efficient product knowledge on all processes. • Administer all operational issues and according to standard communications. • Analyze all operational issues and gather all data and resolve all issues according to standard protocol. • Perform all administrative functions on all production and non production systems. • Monitor and configure various accesses on all systems. • Coordinate with Tier 2 and Tier 3 team and ensure efficient resolution of all defects.

Contacting potential or existing customers to inform them about a product or service using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake and process orders in an accurate mannerHandle grievances to preserve the company’s reputationWent “extra mile” to meet sales quota and facilitate future salesKeep records of calls and sales and note useful information