1. Application support for eReceipt – Software to capture sales details for a store – Experience with working on different types of POS application and platform 2. Generating failure report & daily sales report and resolve the issues in a timely manner3. Initiating User Acceptance Test for the client ERP system (Navision, Micros) 4. Provide on call support of UbyEmaar – A loyalty program for Emaar5. Creation of YTD/MTD report for Dubai Mall and Dubai Marina Mall 6. XML coding for retrieving the accurate data to the database 7. Creating and updating incident details in ServiceNOW –EMAAR ticketing system 8. Training and management of task allocation to Junior Technical Support Engineers

1. Provide operational and troubleshooting support for the company’s IT infrastructure 2. Implementation of Retail Pro – Migration from Orion to Retail Pro and configuration of Retail Pro in 12 stores3. Implementation and configuration of Micros and MyInventory for F&B outlets4. Implementation of NEC IP phone in head office and overseas after configuring Sonicwall firewall for VPN connectivity5. Troubleshoot Retail Pro POS software related issues and manage inventory 6. Backing up of database each weekend7. Creation of barcodes for the products and updating the system with the new barcodes8. Creating new users in active directory, adding users to domain and setting up of new systems9. Back office support to different retail outlets of the organization10. Installation of CCTV for monitoring over internet11. IT inventory management and procurement

1. Identifying the business requirements and consulting with vendor’s project manager and scoping the modules2. Coordination with all third parties involved in the project3. Scheduling, coordination and supervision of project delivery to the client, thereby maintaining good relationship with clients4. Acted as a single point contact for the client during the entire life cycle of the project

1. Installing, supporting and maintaining new server hardware and software infrastructure2. Managing email, anti-spam and virus protection, setting up user accounts, permissions and passwords, monitoring network usage3. Suggesting and providing IT solutions to business and management problems4.Analysing and resolving faults, ranging from a major system crash to a forgotten password5.Undertaking routine preventative measures and implementing, maintaining and monitoring network security, managing the website and keeping internal networks running.

1. Provide technical support to U.S. based customers and solve issues that are related to Windows XP, Microsoft Office (including Outlook)2. Provide remote assistance to customers, solve virtual private network (VPN) issues and working with active directory