Suren Kumar Email & Phone Number

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

- In charge of supervising technical and helpdesk staff responsible for computer and network operations.- Assigning and coordinating work assignments and resolution of critical and procedural problems.- Ensuring high level of performance in network systems, i.e. local area networks, wide area networks and server systems.- Conducting capacity planning and developing procedures to measure the capacity for network devices, servers that host applications relative to current and future… Show more - In charge of supervising technical and helpdesk staff responsible for computer and network operations.- Assigning and coordinating work assignments and resolution of critical and procedural problems.- Ensuring high level of performance in network systems, i.e. local area networks, wide area networks and server systems.- Conducting capacity planning and developing procedures to measure the capacity for network devices, servers that host applications relative to current and future activities.- Ensuring high availability of host computers and network resources, including maintaining security and access controls, protection against virus and malwares, and protection from hackers, as well as providing adequate procedures to ensure accidental user mistakes.- Maintaining software and firmware upgrades, with current levels or n-1 levels.- Deploying monthly security update patches across all systems.- Preparing and updating technical and operational documentation, inclusive of updates of disaster recovery documents, when necessary.- Developing plans, procedures, and activities to support business recovery when problems occur, including backup and restoration services, vendor agreements, data retention, spare parts, and restoration planning.- Collaborating closely with senior management within IT, finance and procurement for budgeting and purchasing activities. Coordinating the ordering, receiving, and payment activities related to acquisition of ICT technologies and services.- Collaborating with procurement department to negotiate vendor contract terms and conditions, service level agreements, payment structure.- Collaborating with senior management within ICT and procurement department to develop Requests for Proposal and to invite for BIDS relating to company’s information systems infrastructure, data center, telephone and network systems, respectively.- Supporting Senior Directors on ICT related matters- Managing PABX systems Show less

- Day-to-day operation of the servers and network devices, including operations support, monitoring and maintenance of the network and troubleshooting any emergency hardware or software faults.- Managing the internal systems function, including network and computer systems, web services and business critical application such as SAP, IELTS, Badgemaker, QMS, POS for a faster response and coverage within a fast-paced environment.- In charge of managing and implementing changes to live IT… Show more - Day-to-day operation of the servers and network devices, including operations support, monitoring and maintenance of the network and troubleshooting any emergency hardware or software faults.- Managing the internal systems function, including network and computer systems, web services and business critical application such as SAP, IELTS, Badgemaker, QMS, POS for a faster response and coverage within a fast-paced environment.- In charge of managing and implementing changes to live IT systems and applications and ensuring their continuous availability. These includes- Planning, coordinating and implementing software maintenance needs and requirements including upgrades and installation on servers and workstations. Planning and coordinating data migration between systems.- Upgrading or rebuilding servers (in the event of disaster recovery) to ensure 100% operational.- In charge of interaction between IT functions and departmental units in delivering support for on-site and off-site projects.- Managing the administration of IT resources and procurement of IT products, which includes the following- Liaising with UK colleagues/Hub/GSD and suppliers in acquiring quotations, purchases, standards and information.- Negotiating with hardware and software vendors in purchasing IT related items such as Servers, PCs, network equipments, peripherals, parts, software and etc to ensure demonstrable value for money.- Ensuring that hardware & software inventory & licenses are constantly updated. Show less