Handle all Operations both on virtual and physical platforms. Builds relationships with customers and handles all points of Sales. Builds Strategy and Marketing Campaigns for Digital Platforms. Overlooks the entire supply chain and manages the stock for the company.

FMT (Pvt) Ltd, was established in 2014 as a company setting out to provide personalized services for customers in Sri Lanka. As a company that provided a wide scope of services to over 2000 customers in Colombo, my responsibilities include creating the Business plan for the company, creating and executing the sales & marketing plan.Being a startup, i was also tasked with training and managing the customer service team, to handle all customer requests. I also trained the operations team… Show more FMT (Pvt) Ltd, was established in 2014 as a company setting out to provide personalized services for customers in Sri Lanka. As a company that provided a wide scope of services to over 2000 customers in Colombo, my responsibilities include creating the Business plan for the company, creating and executing the sales & marketing plan.Being a startup, i was also tasked with training and managing the customer service team, to handle all customer requests. I also trained the operations team on on handling customers at point of contact.Preparing and managing service payments, payroll and vendor related finances was the third main task entrusted to me. Show less

Uburn Project started in 2013 as a company focused to bring people outdoors, to work out as a group to achieve physical fitness & personal health goals. As a partner of the company, i was entrusted to set up the company, developing plans and proposals for projects, as well as manage customer data.I was also trained and entrusted to handle programs when the team was managing projects out of Colombo. Conducting training sessions and managing customers with injuries were key… Show more Uburn Project started in 2013 as a company focused to bring people outdoors, to work out as a group to achieve physical fitness & personal health goals. As a partner of the company, i was entrusted to set up the company, developing plans and proposals for projects, as well as manage customer data.I was also trained and entrusted to handle programs when the team was managing projects out of Colombo. Conducting training sessions and managing customers with injuries were key responsibilities that required attention to detail. Show less

My role at Stretchline in the early stages, exposed me to manage product development and bulk delivery for leading retailers from US & Europe. I was also entrusted in handling the entire collection budget for the sales team, successfully clearing the payments outstanding for Stretchline.Towards the latter stages, i was entrusted with handling the customer portfolio in Bangladesh, achieving a 100% growth within two years. Key responsibilities included customer relations, development &… Show more My role at Stretchline in the early stages, exposed me to manage product development and bulk delivery for leading retailers from US & Europe. I was also entrusted in handling the entire collection budget for the sales team, successfully clearing the payments outstanding for Stretchline.Towards the latter stages, i was entrusted with handling the customer portfolio in Bangladesh, achieving a 100% growth within two years. Key responsibilities included customer relations, development & pricing, bulk order placement and collection of finances for all customers based in Bangladesh. Show less

As a customer service executive at HDPL, i was responsible for servicing customers across UK, while maintaining approved service levels set out by the bank, KPI's included assisting customers in complex inquiries, identifying operational and process efficiencies, while eliminating non value added tasks. Cross training of staff within the process and capacity planing to achieve daily/weekly targets. Finally monitoring service levels and developing staff skills to achieve BAU(business as… Show more As a customer service executive at HDPL, i was responsible for servicing customers across UK, while maintaining approved service levels set out by the bank, KPI's included assisting customers in complex inquiries, identifying operational and process efficiencies, while eliminating non value added tasks. Cross training of staff within the process and capacity planing to achieve daily/weekly targets. Finally monitoring service levels and developing staff skills to achieve BAU(business as usual) status. Show less

At Ali Bin Ali in Qatar, i was attached to MasterFoods - Confectionery division. I started as a FMCG Merchandiser where i learnt display skills, stock rotation and stock management. I handled displays at all major retail outlets in Qatar, for seasonal promotions.Upon being promoted as a sales executive within a year, i was responsible for the retail of leading confectionery brands, developing & executing sales strategies to achieve monthly/quarterly/yearly goals and targets.

I joined Emerchemie NB as a medical representative. As my first employment opportunity, i was trained in sales skills and based in the up-country region for 6 months. I was responsible for building relationships with doctors, promoting company products and sales output for the area which included kandy, Neliya, Badulla, Bandarawella, Passara across to Hatton.