Serving as the first point of contact for customers seeking technical assistance over phone oremail.Involved with the design and development of processes used as standard procedure.Assisting network engineers with projects involving the migration of clients to cloud.Diagnose and troubleshoot issues as well as account setup and configuration. Experience with tools such as O365, MSP, Windows and Jim2.

Maintaining productive relationships with JLL managers, government tenancies and otherpersonnel involved.Escorting and instructing contractors regarding any maintenance work being undertaken.Use of Siemens SiPass system for preparing reports, surveillance, issuing access andcommunicating them to management.Adhering to strict safety standards when ensuring all critical electronic and mechanicalequipment are functioning properly in the buildingRegularly carrying out… Show more Maintaining productive relationships with JLL managers, government tenancies and otherpersonnel involved.Escorting and instructing contractors regarding any maintenance work being undertaken.Use of Siemens SiPass system for preparing reports, surveillance, issuing access andcommunicating them to management.Adhering to strict safety standards when ensuring all critical electronic and mechanicalequipment are functioning properly in the buildingRegularly carrying out elaborate security checks as per specific requirements. Show less

Maintaining professional phone etiquette when dealing with clients.Demonstrated problem-solving skills while managing client inquiries.Utilizing RP Data (database) to determine potential sellers and buyers based on existing market trends.Creating smartsheets for the firm based on information of converted customers.Updating and maintaining company website to ensure customer information is up to date.

Conducted research on PAAS (Platform as a Service) and its potential benefits for retail organizations.

Conducted research in the field of Big Data and CRM (Customer Relationship Management) to derive benefits for retail organizations.• Developed and delivered project plan which included project scope, deliverables, risk assessments and scheduling.• Used project management methodologies to effectively provide deliverables on time.• Used the IS success model for ‘use and benefit’ analysis of Big Data and PAAS respectively.• Prepared a presentation and a final thesis based on… Show more Conducted research in the field of Big Data and CRM (Customer Relationship Management) to derive benefits for retail organizations.• Developed and delivered project plan which included project scope, deliverables, risk assessments and scheduling.• Used project management methodologies to effectively provide deliverables on time.• Used the IS success model for ‘use and benefit’ analysis of Big Data and PAAS respectively.• Prepared a presentation and a final thesis based on the synthesis of gathered research data, over a period of 13 weeks.• Demonstrated high proficiency research and data analysis skills when providing practical solutions. Show less