As a Production Support Engineer, I have 4.5 years of experience in LINUX/UNIX commands, Oracle SQL, SQL Server, DevOps tools like Ansible, Docker, Splunk, Prometheus, Grafana, GIT, Jenkins and ServiceNow.Worked in L2 &L1 level Production Support teams and have given 24/7 production support. As a production support engineer Based on ITIL process I have prioritized the tickets based on the impact and urgency in Service now ticketing tool as a production support engineer. Worked in ITIL process like incident, problems and change management. Generating manual reports as per user service request from database by writing SQL Queries. As a production support engineer I Worked on different database by connecting it using SQL developer tool for easy access of data. Have worked in SQL performance tuning. Have used DBMS Profiler for analysing the performance of procedures. Monitoring jobs by using Autosys tool and also used for scheduling and reporting the jobs. I Have implemented DevOps tools.