• Recognition by calling the Guest’s name.• Handling in house guest complaining.• Making weekly duty roaster.• Motivate the coworker.• Outlet sop maker.• To make sure all the VIP Guest likes and dis-like is taken into consideration while serving them.• Taking Food and Beverage orders and serving the same to the guest.• Coordinating within room dining, refreshing guest mini bar and VIP amenities.• Handling the bar service, inventory & requisition.• Coordinating with House Keeping & Engineering regarding cleanliness & general maintenance of guest rooms & public area.• Close coordination with Front Office, Housekeeping, and F& B departments to anticipate and meet the guest needs.• Handling guest complain in efficient and professional manner.• Maintaining inventories & doing requisition “FMC” for all items required in daily operation• Maintaining In Room Dining Check List.• Assisting the Managers & Assist Manger for their routine job.

➢ A strict disciplinarian over brand standards, hotel policies and SOP.➢ Delight the guest through consistent and personalized service keeping individual preferences in mind, also co-ordinate with other department to meet their requests.➢ Ensure that staff is aware of the relevance and importance of their activities and how they contribute to the department objectives detailed in the F&B department.➢ A strong emphasis on team building and creating a healthy work environment by motivating staff, guiding them as they work and lead them by examples.➢ Prepare internal and external log report for outlet and management respectively.➢ Maintain the data of corporate record for evaluation & for forecasting the future budget.➢ Attending Wine & Cigar Session➢ Developing and ensuring a working culture in accordance with the SOPs ➢ Assist the Restaurant In charge in smooth operations of the restaurant➢ ➢ Credit control and in-charge of Food and Beverage sales➢ ➢ Inventory management, allocation and maintenance of equipment

Greets guests and presents them with the menu.Informs guests about the special items for the day and menu changes if any.Suggest food and beverages to the guest and also try to upsell.Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.Obtaining revenues, issuing receipts, accepting payments, returning the change. Performing basic cleaning tasks as needed or directed by supervisor. Filling in for absent staff as neededPunch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.Communicate to the guest and provide assistance with their queries.Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.Server food and beverage to the guest as per the course of order.Observes guests and ensure their satisfaction with the food and service.Promptly respond to guest with any additional request.Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. Prepare mixed drinks for service to your customers table. Properly open and pour wine at the tableside. Adhere to grooming and appearance standards consistently. Understands and can communicate products and services available at the resort.Must have some familiarity with basic cooking skills.Assist buspersons with stocking and maintaing the resturant par stock levels and side station.Help other areas of the restaurant such as answering telephones and completing financial transactions.Print closing report and drop the cash with the front office / accounts department.Tally the Credit Card settlements for the day with the batch closing report from EDC machine.Close the shift on the POS termial.

➢ A strict disciplinarian over brand standards, hotel policies and SOP.➢ Delight the guest through consistent and personalized service keeping individual preferences in mind, also co-ordinate with other department to meet their requests.➢ Ensure that staff is aware of the relevance and importance of their activities and how they contribute to the department objectives detailed in the F&B department.➢ A strong emphasis on team building and creating a healthy work environment by motivating staff, guiding them as they work and lead them by examples.➢ Prepare internal and external log report for outlet and management respectively.➢ Maintain the data of corporate record for evaluation & for forecasting the future budget.➢ Attending Wine & Cigar Session➢ Developing and ensuring a working culture in accordance with the SOPs ➢ Assist the Restaurant In charge in smooth operations of the restaurant➢ ➢ Credit control and in-charge of Food and Beverage sales➢ ➢ Inventory management, allocation and maintenance of equipment

1. Knows and understands the job description of all positions in F&B overall: functions, service & bar, capable of performing the tasks as required.2. Knows and understands all the F&B policies and procedures in service & Kitchen.3. Recognizes good quality products and presentation.4. Directs all efforts in the service to maintain all service standards established by the restaurants & bars.5. Follows up in the implementation of truth in menu and advertising.6. To be knowledgeable on first aid, safety and security procedures.7. To be knowledgeable in wine service and bartending.8. Follows control procedures in F&B cost and cashiering.9. Promotes guest satisfaction in the outlets.10. Maintains grooming standards for all service personnel in the outlets.11. To be capable of receiving and handling function bookings as banquets equerries and other specialarrangements.12. Knows the requisition point and par stock level for beverage supplies, food supplies, guest supplies, and barsupplies.