Surender Kumar Kunchala Email and Phone Number

Client: Microsoft Corporation• Service Engineer with the Sustained Engineering Team, focusing on building and managing the End-points compatibility drive of Microsoft Exchange releases.• Planned, deployed, and managed Azure infrastructure for Exchange and Skype for Business.• Designed, deployed, and configured Microsoft Exchange, Skype, and Lync topologies across various hardware platforms and OS versions.• Responsible for installing Security Updates (SUs) and Cumulative Updates (CUs), performing thorough testing of test scenarios before product releases.• Reproduced customer-reported bugs on various topologies, collaborating with PG teams for resolution.• Deployed and configured Exchange topologies (E15/E16/E19) for SUs and CU releases, including Hybrid, Parent-Child, Multisite, Database Availability Groups, Federation with ADFS, Layer 4, and Layer 7 configurations.• Managed SSL certificate renewals and maintenance.• Built and managed Microsoft Exchange server and Skype topologies on Azure, Hyper-V, and integrated new features.• Identified and resolved bugs, ensuring product quality.• Managed security and compliance.• Established communication channels between Exchange, Skype for Business workloads, and various O365 partners to meet release timelines.

Client: Microsoft CorporationSecurity Patch Management: Oversee security patch management, antivirus, and vulnerability remediation for O365 Lync/Skype environments.Windows OS Administration: Perform Windows OS administration, including troubleshooting and issue resolution.Problem Management: Manage and track problems, ensuring timely resolution and effective issue tracking.System and Service Interaction: Collaborate with systems and service administrators to troubleshoot issues and identify requirements for tools, automation, and monitoring.Partnership with Teams: Work closely with O365 Lync/Skype Service, Development, and Testing Engineers teams to address issues and implement solutions.Documentation: Create and maintain standard operating procedures (SOPs), ensuring accuracy and relevance.Incident Analysis: Analyze incidents to determine root causes and develop mitigation plans, providing detailed troubleshooting data to the Development team.Automation: Drive automation efforts within service management tasks and processes to enhance efficiency.Client Interaction: Engage in client meetings and interactions to address concerns and provide updates.Knowledge Sharing: Share knowledge and best practices with team members to foster continuous improvement.Weekly Meetings: Participate in weekly meetings with partner support teams and offshore teams to coordinate efforts and review progress.

Client: Microsoft Corporation• Managed cloud services and infrastructure for Microsoft’s stage and production environments in the Azure Livesite Team.• Monitored Azure network infrastructure, investigated issues, and drove resolutions.• Deployed cloud runners on Jump Boxes for monitoring.• Filed incidents/bugs, escalated Livesite issues, and ensured closure.• Used various tools in Windows Azure to collect logs, check service status, and manage services during live site and root cause investigations.• Worked on compute and storage cluster service restoration and maintenance.• Collaborated with Azure component teams to identify root causes and prepare RCAs.• Attended daily SLA meetings to track team progress.• Created and upgraded Runner Configuration files.• Modified existing automation scripts in PowerShell and C#.• Documented Livesite procedures and created training guides for new members.

Client: UIDAI (Aadhar)• Ran scripts to bypass OS validation for operators and supervisors in the CIDR database.• Installed and configured Sify certificates for all operators.• Provided support for .Net Client and SQL issues.

• Performed Windows OS administration, problem management, and tracking.• Handled server installations, including ADS, DNS, DHCP, WSUS, and DFS.• Collaborated with systems and service administrators to troubleshoot issues and determine requirements for tools, automation, and monitoring.