Understanding and analyzing Business Requirement Document. Preparing the Test Case Document for the User Stories. Simulating the Test Case/ Scenario in the application by creating the Test Data and by establishing thepre-conditions required. Preparing Test Scripts which can be automated using Selenium Web Driver. Performed Functional, Browser compatibility, Exploratory and Regression testing. Extensively used SQL scripts/queries for data verification at the backend for the relevant test cases. Reporting the Test Results in RTC. Identifying and Tracking the defects in RTC. Analyzing the defects and finding the root cause of the defects. Maintaining Automation scripts and Running when required during regression. Testing the defect fixes and passing the steps relative to the defects if they are properly fixed elsereopening it. Preparing Knowledge transition document. Assisted Leads in generating reports periodically for quality purposes. Interacting with the off-shore counterparts and gaining clear understanding on business. Involving and handling in Daily client/Onsite calls. Interacting with the developers on a regular basis for application updates and enhancements. Worked with Cases, Contacts, Accounts, Solutions and Reports entities in Service cloud application Validated the pick list vales based on the Record type layouts. Thoroughly validating the validation andbusiness rules Worked on Reports, dashboards , Home page layouts, UI Layouts of the objects. Validated several Custom Reports & Dashboards to better assist managers and report folder to providereport accessibility to appropriate personnel. Validated various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validationrules. Created various Profiles, Roles, and Page Layouts, Record Types, Field Dependency and Configured thepermissions based on the organization hierarchy requirements.

 Worked on lead & prospect management the lead management like Lead creation from differentchannels. There are around 7 lead Types. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface andbetter interaction of pages. SMS journey, Processing Lead Conversion, Lead Merging, Lead Expiration. Test the access levels, permission levels, security and sharing rules based on profile libraries fordifferent lead types. Validating SMS Messages, SMS Templates based on Event type for leads and SMS Schedules based ontime Zones, Business hours. Experience in defects management tool worked JIRA, QC. Experience writing SQL queries to assist in validating test results. Experience developing as Manual/Automation and executing Salesforce functional User stories,Regression, Smoke Testing, SIT. Experience maintaining a Salesforce manual regression test library and testing for every release. Ability to create test scenarios and acceptance tests against Agile User Stories and getting approvedfrom the Lead/BA/Developers. Experience working with webservices - Rest/Soap API, Apex Data Loader, SalesforceReports/Dashboards. Experienced working in Prod for every monthly release. Working on Salesforce Identity and Access Management, Create new user profiles and monitor accesslevels. Perform post refresh activities on Sandboxes. Creating and running scheduled Batch jobs, Role Hierarchy Jobs in Apex. Be in charge of adding new users, checking system permissions on users to restrict or providing thedata access, and modifying the existing accounts. Handle on-going customization/ alteration of Salesforce.com. Proactively seek out and identify needed system changes. Create and administer training to existing or new users/groups.