Monitored network performance: Conducted daily network performance monitoring to ensure smooth operation of telecom services, identifying and resolving any issues promptly.  Troubleshooting & issue resolution: Diagnosed and resolved network outages, ensuring minimal downtime and continuous service availability.  Preventive maintenance: Performed routine checks and preventive maintenance on telecom equipment to prevent system failures and prolong equipment life.  Network optimization: Analyzed network performance data to identify areas for optimization, implementing changes that improved speed and reliability. Customer Service & Support  Handled customer inquiries: Provided technical support to customers, resolving issues related to telecom services, such as internet connectivity, voice services, and billing.  Escalation management: Managed escalated issues from customer service representatives, coordinating with technical teams to ensure timely resolution.  Customer feedback analysis: Collected and analyzed customer feedback to identify common issues and improve service quality. Project Management  Telecom project coordination: Coordinated with cross-functional teams to implement telecom projects, ensuring on-time and within-budget delivery.  Vendor management: Worked closely with vendors to manage equipment procurement, installation, and maintenance contracts.  Process improvement initiatives: Led process improvement initiatives that enhanced operational efficiency and reduced service delivery times. Installation & Configuration  Network installation: Installed and configured telecom hardware, such as routers, switches, and base stations, ensuring optimal performance.  Software updates: Applied firmware and software updates to telecom equipment, ensuring systems were up-to-date and secure.  Service provisioning: Provisioned new telecom services for customers, including setting up internet, voice, and data services.