Surendra Kumar Email & Phone Number

India

- Overall, 2+ years of experience in Storage Domain testing on NetApp products.- Currently working as a Software Engineer for NetApp.- Good Knowledge of Manual and Automation testing on NetApp Storage.- Hands on experience in Functional, Regression, Stress & Sanity testing through executing and verifying testcase and test scripts.- Good knowledge of RAID Concepts, NVMe, SSD,HDD, DIMMs & NVDIMMs.- Excellent skills on Black box testing and have Knowledge of SDLC and STLC.- Hands on experience on various operating systems which includes - VMware ,Linux Platforms , Data ONTAP.- Hands on experience in various storage technologies as SAN, NAS, iSCSI, FC,CIFS,NFS.

Bengaluru, Karnataka, India

• Identifying areas for process improvement and implementing strategies to enhance operational efficiency and reduce costs. • Leading and managing a team, including hiring, training, and performance management. • Ensuring excellent customer service by addressing customer inquiries and issues promptly. • Received commendation from supervisors and recommendations from peers. • After 6 months of my job period, I started to work as a desktop support engineer. • Helped new employees set up their workstations. • Maintain and upgrade equipment as needed. • Install and maintain equipment and software.

Bengaluru, Karnataka, India

• Ensuring that products or services meet quality standards and customer expectations. • Leading and managing a team, including hiring, training, and performance management. • Identifying and mitigating operational risks. Providing regular reports on operational performance to senior management. • Ensuring excellent customer service by addressing customer inquiries and issues promptly. • Received commendation from supervisors and peers.• Trained 15 new customer service representatives

Bachelor Of Technology - Btech, Computer Science, B

B.Tech, Computer Science, Second

Biology/Biological Sciences, General