• Successfully migrated existing policy holder’s records from paradigm policy admin system [PAS] -South Africa Legacy PAS to Vitality Health’s newly developed policy administration system• Analysed migration business requirements and devised appropriate solutions, including customer experience issues, legal, regulatory and compliance requirements• Managed relationships with key stakeholders at all levels within Vitality Health and third party suppliers. Ensured that all migration requirements were captured, risks and issues were identified and resolved, and Migration project were executed using Agile/SCRUM/DevOps delivery model, with show and tell to SME

• Successfully migrated thousands of existing policy holder’s records from Standard life (Legacy PAS)policy admin system to Pruhealth’s newly developed policy administration system • Worked collaboratively with various teams to document business requirements and communicate functional specifications, and deliver screen prototypes and working business functionality for an enterprise-wide consolidation of legacy systems. Migration project is executed using Agile/SCRUM delivery model.• Played a key role as support during System testing, UAT and live proving. Troubleshooting support during go live sessions, especially for the communication going out to internal and the external customers through email and post

• Efficiently overcame the challenges in maintaining and communicating all financial information to various systems across finance as the Client had many Legacy systems • Worked collaboratively with Business Process Owners, Developers, Solution Architect and Operations management and staff to Gap Fit Analysis, created To Be process maps, Chart of Accounts (COA) Validations, High Level Impact analysis on FBI & SLEX MI, Analysis of existing Accounting Rules, Source System to FAH and other interfaces mapping analysis and Reporting requirements analysis

• Played a key role in the preparation of root cause analysis, business process improvement, preparation of Business Case, Business Requirement Document with user stories for redressing the surrender value by liaising with Business SME to implement the fixes in small change program as the client was receiving complaints from the policyholders on the surrender value paid• Successfully produced the BRD document by procuring the signoff from the business SME and supported the programme

• Responsible for business analysis on design and development of web applications called Auto Enrolment HUB to offer the fastest, easiest to use workplace pension’s platform in the UK• It was a Full life cycle IT development (including analysis, design, requirement gathering, code development, testing and implementation)

• Prepared stakeholder analysis, Business Analysis plan and Impact on Individual Personal Pension for Auto Enrolment• Analysis on the Experian Ph employer data for Auto Enrolment staging dates. Created To-be process maps on post Auto Enrolment based on Target Operating Model (TOM), done process re-engineering, gap analysis and produced high level requirements with user stories for Auto Enrolment and prepared induction kit for Auto Enrolment to new BA’s. And prepared user acceptance test plans for Common & Conditional Data, mapped it to tPR Record keeping project

• Facilitated and conducted workshop to gather business requirement, produce functional specification documents (FSD) with use cases• Responsible for business analysis, design and support solution architect on the development of web application, successfully managed stakeholders’ involvement at all levels of the client businesses, worked closely with clients to identify and document requirements accurately to set up the Annual contribution limit, contribution arrangement and developed functional systems to satisfy client objectives

• Active team member of presales, learning and development teams. Conducted Insurance domain training and prepared training materials. Coached /mentored Business Analysts• Managed new proposals by responding to RFI and RFP. Supporting Insurance accounts within TCS.• Principal Financial Group- USA - Re-engineering project for PISYS. Responsible for process implementation, functional testing, and preparation of test cases • DLF Pramerica Life Insurance - Launched Life Insurance products, product set up, supported functional testing, reviewed test cases

• Successfully set up SLA and gearing up the turnaround time• Administered all branches in the south Zone and operations team at Head office• Managed Document Management System and supported digitalization of policy documents

• Maintained general ledger balance and reconciled cash account in bank statements• Maintained annual inventory adjustments for company warehouse, processed account payable and receivables as required, Collated payroll information on monthly basis• Captured Supplier invoices / Payment entries and account statements in MYOB Accounting software

• Operational expertise in areas of Life Insurance and Pension • New Business: First level of underwriting, preparation of various MIS Statements and issue of policy bonds• Customer Services: Redressing customer grievances, loan processing, policy reinstatement, alterations, assignment & nomination• Cash & Finance Management: Premium collection, reconciliation and accounting statements• Claims Management: Death, maturity, survival benefit payouts and surrenders• Agency Management: License, commission and trainingCustomer Services: - Redressing customer grievances. Loan Processing, Policy Reinstatement, Alterations, Assignment & Nomination.Cash & Finance Management: - Premium collection, reconciliation and accounting statements.Claims Management: - Death, Maturity, Survival benefit payouts and Surrenders.Agency Management: – License, Commission and Training.