Surendra Mummareddy Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad Area, India

• Led multiple agile teams for project portfolio, workforce, TDP interns and other domains for Optum Tech Data Hub/
• Conducted customer awareness sessions on Agile Maturity Model (AMM); Initiated and drove agile transformation based on an assessment of clients needs
• Recommended best practices for how a product roadmap fits into the broader product life cycle
• Served as check point between engineering/development and rest of the business, ensuring the prioritization of service capabilities, features or functionality and the alignment of estimated release dates with business.
• Assisted in defining and deploying the agile software development methodologies for new product development processes and in facilitating the CI/CD practices for DevOps teams
• Greatly managed and improved maturity on agile concepts based on maturity assessment - Feature cycle time, CI/CD pipeline usage, Mean deployment frequency, Team health, code quality, etc.

Hyderabad Area, India

• Created Incident Management Tracker tool – to report, track, and escalate any abnormality, SLA miss, or Operational issues
• Built Governance tracker and Daily Operations Check List online tools – to track compliance of internal stakeholder meetings and daily activities of each resource
• Supported in audit process automation – eduction in journal processing time, other calculations and validations - Estimated effort savings -300 hrs.
• Developed Feasibility model for Project sizing analysis – It gives the initial view of Project estimation cost basis various impacted applications and regression analysis
• Migrated the workforce management content database from WSS 3.0 to MOSS 2010 - Estimated savings - $ 110K

Hyderabad Area, India

• Provided project management support for Microsoft (ODC) and CA projects – Project Health, Project Margin, Coaching, Procurement, Hiring, Reporting, BCP and Development and Maintenance of IT tools and systems
• Managed resource forecast, created a resource capacity plan. This helped in understanding the availability of various resources for organizational projects
• Enabled capture of project requests and ensured each of those requests have enough relevant information that can aid in the assessment of that project/s
• Implemented prioritization and scoring models for better assessment of the project health and requests (Stack rank, Flash & Productivity, Estimations, Resource assignations/tracker, etc.)
• Generated standard and custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders (Newsletters, Scorecards, Reconciliation Reports, etc.)
• Collaborated with Senior Management to identify and solve a variety of problems and management initiatives (Value Creation, Seating plans, Project Expenses Analysis, Cost Optimization, Rewards and Recommendations.

Hyderabad Area, India

• Worked with average of 10+ clients per week - Voice, Non-Voice, Email and Chat projects (EarthLink, TMUK, Bell Canada, DELL, BenQ, etc.)
• Coordinated efforts with senior management to deploy workers to fulfill SLA/Productivity goals
• Produced reporting that will enhance operational insight, increase business results, and track business value of workforce management
• Ensured all the customer escalations/issues are proactively identified, addressed and closed with documentation
• Interpreted and improved forecasting models using data collection, data analysis, and statistical tools
• Mitigated capacity risks by identifying and managing risk areas across regions, divisions, and sites

Hyderabad Area, India

• Created and published schedules and provided regular reports to management on workload and workforce (Flash, Capacity, Daily-WTD-MTD-YTD Productivity reports, etc.)
• Based on analysis, provided process improvement and operational improvements to management
• Matched staffing to workload arrival patterns, planned schedules, maintained accurate staffing data and defined elements of shrinkage (Exposure to Blue Pumpkin, IEX Total View, etc.)
• Assisted with long-range staffing plans, collaborated on Operational Performance Analytics (OPA) decisions/reporting, and handled multiple tasks
• Aimed at meeting/exceeding ongoing service level and occupancy objectives

Hyderabad Area, India

• Provided workforce and performance reports to management
• Analyzed intraday call forecasts and communicate to management team – provided commentary to assist supervisors and managers in meeting daily/weekly goals
• Collaborated with Business Unit and Workforce Management Team Manager in relation to overall performance and provide commentary on impacts and key drivers

Hyderabad Area, India

• Monitored project schedule and budget, through project life cycle and executed project optimization
• Coordinated with Process Quality Group to define project based operating models and provided coaching to production staff
• Ensured the completion of projects on time, within the project budget and the product acceptance at Quality Assurance Group
• Deployed Intra-day tracking system to ensure process adherence, productivity and to handle real-time escalations
• Responsible for resource planning, allocation and hiring in various projects ( Data Analyst/ Proof Reader/ Data Entry Operators)

Bachelor Of Science - Bs, Mathematics And Science

Master Of Business Administration - Mba, Information Technology And Systems