Surendra Thapa Email and Phone Number

Plan and execute operational procedures to ensure the smooth and efficient operation of the business Perform duties and supervise Theater Managers and F&B managers in all aspects of operations including Box Office ,Concessions , retail ,coffee shop ,lounges , ushering and projection Develop , set ,review and monitor uniform standards ,operational practices ,company policies ,hygiene and quality standards and ensure they are adhered to Continuously review all aspects of operations to maximize customer satisfaction ,operational efficiency and effectiveness , enhancement of sales ,profitability and standards Responsible for coordinating and ensuring the effective training and development of all managers and staff including succession planning Ensure all day to day accounting and financial controls are fully operational Liaise with Marketing staff in the preparation of advertising and marketing plans and ensure full support from operations In liaison with the company Health &Safety manager set all emergency and health and safety procedures and ensure they are fully implemented Ensure the effective supervision of all FM providers to ensure all presentation and cleanliness standards are achieved , review performance and recommend improvements to minimize expense and maximize productivity.Manage all Franchise project team to execute operations project effectively and efficiently.Define scope, budget and schedule for operations project.Ensure project execution within defined budget and timelines.Manage resource assignment, work allocation and software and hardware requirements for operations project.Address questions and concerns of project team, management and customers in professional and confident manner.Provide project progress status, delays and issues to customers in timely manner.Develop and implement project management procedures and methodologies to achieve business goals.