Surendra Tripathi Email and Phone Number
Surendra Tripathi personal email
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Hands on experience on Cisco Unified contact center, IP Telephone and Recording solutions. UCCE, HCS, PCCE, UCCX , SIP Dialer and NICE -NIM and NTR for more than 11+ years. Being Technical Lead, working in coordination with per-sales engineers, solution architects for new design/change, design validation, preparation of proposals, presentation, LOE, project implementation plan, resource planning, UAT and ATP for Cisco UCCE, HCS, PCCE and IP Telephony solutions. Acting as solution architects for designing of unified communication solutions, proposing solutions, providing technical information from current system, discussing compatibility with existing solution, planning and strategy of UCCE migrations. Attending meetings with customers and other stake holders like project managers, solution consultant, architects for explaining solution and feature and implementation plan.
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Manager Cisco Contact CenterOrange Business Services May 2019 - PresentGurgaon, Haryana, India
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Lead Cisco Contact CenterOrange Business Services Jan 2015 - Apr 2019Gurgaon, India•Planning major upgrade of UCCE v9.0, 10.0, 10.5, Writing upgrade LLD and perform the upgrade. •Design and Implementation of contact center solutions UCCE and UCCX for multiple global customers, UCCE version 10.0 and 10.5.•Installation and configuration of Cisco Contact Center components(Call Router, Logger, AW/HDS, Peripheral Gateways, CTI, CTIOS, Finesse, CAD Server, CVP, SIP Dialer, CUIC, EIM/WIM, CUCM, CUSP, Ingress/Vxml GW, e.tc)•Produce high/low Level Design documents. -Responsible to work on tickets escalated by level-3 members, complex changes, ICM scripting, IVR changes, creation of KDBE for reoccurring issue and provides permanent resolution and providing RAC and manage team.•Preparing presentation and deliver session to team for new releases/features of Cisco Contact center products.
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Cisco Contact Center ExpertOrange Business Services Nov 2012 - Nov 2014Gurgaon, Haryana, IndiaI am the Part of Regional Expert Team(RET) which comes under telephony service operations(TSO) department in ORANGE BUSINESS SERVICE INDIA GURGAON MSC. I take care of level 3 support for Cisco Contact Center Enterprise, Packaged Cisco Contact Center Enterprise and Cisco Contact Center Express for global customers.Also, the implementation of contact center sites and Pre sales works.
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Sme Voice-NetworkIyogi Technical Services Jun 2010 - Nov 2012Gurgaon, IndiaAdministration, implementation and troubleshooting for complete setup of Cisco Unified Contact Center Enterprise which includes (CUCM, CUICM, CVP, Voice Gateway, CUSP, Web View, CUIC) and Aspect U.I.P 6.6, it is a complete suite of VoIP based Contact Center.(Unified Director, Gateway Configurator, Server Configurator, Enterprise Monitor, M3 Designer and Telephone Monitor) -
Software Support EngineerTowards Vision Technologies Jun 2009 - Jun 2010Gurgaon, IndiaImplementation and Support of Asterisk based VOIP Contact Center Solution for Domestic and International Call Centers.Implementation of IVR (Interactive Voice Response) and configuration of Inbound/Outbound process as per client requirement. -
System AdministratorPhistream Consulting Ltd. Apr 2006 - May 2009Noida Area, IndiaAdministration and Support of Contact Center solution, Configuration and manage of Outbound Inbound campaigns, Implementation of I.V.R, Recording, Reporting and leads management.Also, Implementation, administration, configuration and troubleshooting of data servers: Domain Controller, additional Domain Controller, Active Directory, DNS, ISA 2006, V.P.N, Antivirus server, Router, Switchs and other network devices.
Surendra Tripathi Skills
Surendra Tripathi Education Details
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Eiilm UniversityComputer Science -
Doon International University, GhaziabadInformation Technology
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Bhartiya Vidyalya Inter Collage10Th And 12Th
Frequently Asked Questions about Surendra Tripathi
What company does Surendra Tripathi work for?
Surendra Tripathi works for Orange Business Services
What is Surendra Tripathi's role at the current company?
Surendra Tripathi's current role is Manager Cisco Contact Center at Orange Business Services.
What is Surendra Tripathi's email address?
Surendra Tripathi's email address is ja****@****hoo.com
What schools did Surendra Tripathi attend?
Surendra Tripathi attended Eiilm University, Doon International University, Ghaziabad, Bhartiya Vidyalya Inter Collage.
What skills is Surendra Tripathi known for?
Surendra Tripathi has skills like Cisco Technologies, Voip, Cisco Call Manager, Troubleshooting, Ivr, Routers, Servers, Active Directory, Technical Support, Pre Sales, Antivirus, Telephony.
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