Manager Cisco Contact Center
Current
May 2019 - Present
AeroLeads people directory · profile
Surendra Tripathi Email & Phone Number
Manager Cisco Contact Center
at
Orange Business Services
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Manager Cisco Contact Center
Location
Delhi, India, India
Who is Surendra Tripathi? Overview
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Quick answer
Surendra Tripathi is listed as Manager Cisco Contact Center at Orange Business Services, based in Delhi, India, India. AeroLeads shows a matched LinkedIn profile for Surendra Tripathi.
Surendra Tripathi previously worked as Lead Cisco Contact Center at Orange Business Services and Cisco Contact Center Expert at Orange Business Services. Surendra Tripathi holds Master Of Science (Msc), Computer Science from Eiilm University.
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Orange Business Services
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Profile bio
About Surendra Tripathi
Hands on experience on Cisco Unified contact center, IP Telephone and Recording solutions. UCCE, HCS, PCCE, UCCX , SIP Dialer and NICE -NIM and NTR for more than 11+ years. Being Technical Lead, working in coordination with per-sales engineers, solution architects for new design/change, design validation, preparation of proposals, presentation, LOE, project implementation plan, resource planning, UAT and ATP for Cisco UCCE, HCS, PCCE and IP Telephony solutions. Acting as solution architects for designing of unified communication solutions, proposing solutions, providing technical information from current system, discussing compatibility with existing solution, planning and strategy of UCCE migrations. Attending meetings with customers and other stake holders like project managers, solution consultant, architects for explaining solution and feature and implementation plan.
Listed skills include Cisco Technologies, Voip, Cisco Call Manager, Troubleshooting, and 25 others.
Current workplace
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6 roles
Surendra Tripathi work experience
A career timeline built from the work history available for this profile.
Lead Cisco Contact Center
- Planning major upgrade of UCCE v9.0, 10.0, 10.5, Writing upgrade LLD and perform the upgrade.
- Design and Implementation of contact center solutions UCCE and UCCX for multiple global customers, UCCE version 10.0 and 10.5.
- Installation and configuration of Cisco Contact Center components(Call Router, Logger, AW/HDS, Peripheral Gateways, CTI, CTIOS, Finesse, CAD Server, CVP, SIP Dialer, CUIC, EIM/WIM, CUCM, CUSP, Ingress/Vxml GW, e.tc)
- Produce high/low Level Design documents. -Responsible to work on tickets escalated by level-3 members, complex changes, ICM scripting, IVR changes, creation of KDBE for reoccurring issue and provides permanent.
- Preparing presentation and deliver session to team for new releases/features of Cisco Contact center products.
Jan 2015 - Apr 2019
Cisco Contact Center Expert
I am the Part of Regional Expert Team(RET) which comes under telephony service operations(TSO) department in ORANGE BUSINESS SERVICE INDIA GURGAON MSC. I take care of level 3 support for Cisco Contact Center Enterprise, Packaged Cisco Contact Center Enterprise and Cisco Contact Center Express for global customers.Also, the implementation of contact center.
Nov 2012 - Nov 2014
Sme Voice-Network
Administration, implementation and troubleshooting for complete setup of Cisco Unified Contact Center Enterprise which includes (CUCM, CUICM, CVP, Voice Gateway, CUSP, Web View, CUIC) and Aspect U.I.P 6.6, it is a complete suite of VoIP based Contact Center.(Unified Director, Gateway Configurator, Server Configurator, Enterprise Monitor, M3 Designer and.
Jun 2010 - Nov 2012
Software Support Engineer
Implementation and Support of Asterisk based VOIP Contact Center Solution for Domestic and International Call Centers.Implementation of IVR (Interactive Voice Response) and configuration of Inbound/Outbound process as per client requirement.
Jun 2009 - Jun 2010
System Administrator
Administration and Support of Contact Center solution, Configuration and manage of Outbound Inbound campaigns, Implementation of I.V.R, Recording, Reporting and leads management.Also, Implementation, administration, configuration and troubleshooting of data servers: Domain Controller, additional Domain Controller, Active Directory, DNS, ISA 2006, V.P.N.
Apr 2006 - May 2009
3 education records
Surendra Tripathi education
Master Of Science (Msc), Computer Science
Eiilm University
Bachelor Of Science (Bsc), Information Technology
Doon International University, Ghaziabad
Schooling, 10Th And 12Th
Bhartiya Vidyalya Inter Collage
FAQ
Frequently asked questions about Surendra Tripathi
Quick answers generated from the profile data available on this page.
What company does Surendra Tripathi work for?
Surendra Tripathi works for Orange Business Services.
What is Surendra Tripathi's role at Orange Business Services?
Surendra Tripathi is listed as Manager Cisco Contact Center at Orange Business Services.
Where is Surendra Tripathi based?
Surendra Tripathi is based in Delhi, India, India while working with Orange Business Services.
What companies has Surendra Tripathi worked for?
Surendra Tripathi has worked for Orange Business Services, Iyogi Technical Services, Towards Vision Technologies, and Phistream Consulting Ltd..
How can I contact Surendra Tripathi?
You can use AeroLeads to view verified contact signals for Surendra Tripathi at Orange Business Services, including work email, phone, and LinkedIn data when available.
What schools did Surendra Tripathi attend?
Surendra Tripathi holds Master Of Science (Msc), Computer Science from Eiilm University.
What skills is Surendra Tripathi known for?
Surendra Tripathi is listed with skills including Cisco Technologies, Voip, Cisco Call Manager, Troubleshooting, Ivr, Routers, Servers, and Active Directory.
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