 Managing and Monitoring Infrastructure devices on remote co-location datacenters Administering Converged Infrastructure with 650 Plus Production, Dev and QA servers Proactively Monitoring services from Nagios, Cacti and other performance monitoring tools Analyze and acknowledge alerts in the monitoring tools and handle as per their impact  Build servers and VDI from templates and Provide document to create new VM from template  Configuring newly build servers to Nagios service checks alert and to other monitoring tools  Decommissioning servers as per retirement checklist and procedures  Handling Datacenter consolidation projects for P2V, Migrating applications and Services  Coordinate with the team and vendors for the project requirements Server hardening based on company policy and documentation  Create documentation related to servers, warranty, licenses and configurations Patch the in-house applications and roll back as needed Operating system updates and security patching Investigating day to day logged tickets from Customer Support and Customers Escalating the tickets which requires intervention by other teams and follow up Accurate Shift handover reports submission at the end of all the shifts to IT Operations Quarterly User accounts, Mailboxes and Password maintenance to meet PCI compliance Perform Security Health Check of Servers, VMware and other compliance related activities Notify the relevant teams for outages or scheduled maintenance of after-hours activities Escalation of Hardware alerts to onsite maintenance and Vendors Coordinating with service providers for visit and troubleshooting the service issues Maintain documentation for troubleshooting and reoccurring issues

Monitoring Server Hardware health, Services, Applications, Databases, and Websites Maintaining uptime of Websites and Datacenter Devices Installing, configuring and troubleshooting ADDS, AD Sites and Replication Installing, configuring and troubleshooting DNS, DHCP, FTP, IIS, and DFS Configuring and troubleshooting NAS, SAN, iSCSI and RAID Levels Configuring and troubleshooting FC Switch, FC HBA, and EMC2 Storage Configuring and troubleshooting Network devices Troubleshooting Rack, Tower, and Blade server hardware Maintaining onsite and offsite backups of Databases and Websites between Datacenters Communicating with vendors for Hardware warranty Escalating NAT, VLAN, VTP, Routing, Access-List issues to network team Providing remote and voice support to all branch office Handling escalated desktop issues Supporting Development team for IT requirements Installing, configuring and troubleshooting Proxy Servers

 Handling all Desktop related issues Installing and configuring image deployment Software Installing and configuring Group Policy Creating and configuring users, groups, OU’s Configuring and troubleshooting Proxy Servers Configuring and troubleshooting Network devices Supporting Development and Creative team for IT requirement Installing and configuring mail clients POP, IMAP, SMTP and Outlook anywhere Handling Exchange server issues Client and server side Installing and troubleshooting Symantec End Point protection Client and server side Installing, configure and troubleshooting VMware ESXi, Vcenter, Vsphere Client Configuring and troubleshooting NAS, iSCSI and RAID Levels

 Assembling desktops and servers from scratch Upgrading desktops and servers Installing and configuring OS and supporting softwares Hardware, Software and Network maintenance and troubleshooting Providing total IT solution for Client Network Providing remote and voice support for clients Installing OS with image deployment softwares like Norton Ghost, Acronis Data backup and recovery

 Troubleshooting Hardware, Software and Network Issues Maintaining data integrity and Security Maintaining ERP Software like HMS Maintaining Accounting Software like Tall Maintaining Biometric machine and data Maintaining Data Backups of desktop, server, and softwares