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Surendra Haarnack Email & Phone Number
Head of Customer Service Netherlands
at
Ocean Network Express
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of Customer Service Netherlands
Location
The Randstad, Netherlands
Who is Surendra Haarnack? Overview
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Quick answer
Surendra Haarnack is listed as Head of Customer Service Netherlands at Ocean Network Express, based in The Randstad, Netherlands. AeroLeads shows a matched LinkedIn profile for Surendra Haarnack.
Surendra Haarnack previously worked as Customer Service Supervisor | Teamleader | Manager at Sealand – A Maersk Company and Customer Service Supervisor (Netherlands and Switzerland) at A.P. Moller - Maersk. Surendra Haarnack holds Organizational Leadership, Business Economics / Economie En Management / Economie En Zakelijk Beheer from Harvard Business School.
Company email context
Email format at Ocean Network Express
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Ocean Network Express
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Profile bio
About Surendra Haarnack
Motivated energetic Customer Service Supervisor | Manager with 25+ years of logistics experience of which 16 years in leading various Customer Service teams. Profound knowledge of the European market. Passionate about the logistics industry. Someone with an outstanding understanding of the entire customer logistics chain, skilled in continuous improvement of customer experience, binding customers through excellent service. Years of experience with Transformation, Digitalization, Offshoring and with CRM tool Salesforce.
Listed skills include Back Office Activiteiten, Klantenservice, Internationale Handel, Resultaatgericht, and 20 others.
Current workplace
Surendra Haarnack's current company
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6 roles
Surendra Haarnack work experience
A career timeline built from the work history available for this profile.
Head Of Customer Service Netherlands
Current
Jun 2021 - Present
Customer Service Supervisor | Teamleader | Manager
Customer Service | Logistics | Import | Export | Trucking | Intermodal | Customs | Shipping | Value Adding Services | Upselling | Coaching | Training | Outsourcing | Global Shared Service Center | Digitalization | Automation | Transformation | Change Management | Fluent in Dutch, English and German | Supervisor | Manager | Engagement.• Leading and coaching of Front Office and Back Office agents using agreed KPI's such as: phone accessibility | email turn time | amount of work handled by back-office | analysing feedback from customers through CSAT and NPS surveys | working on internal process improvements | follow-up on upselling opportunities with agents | automation and digitalization• Coaching, engaging and motivating Customer Service agents to bring out their full potential• Continuous improvement of Customer Experience• Outsourcing of front office tasks to back office in India• Training multiple teams in India, support and regular follow up• Experience in Customer Service Transformation and Digitalization• Upselling additional logistic products to customers increasing gross profits (such as customs, warehousing, trucking, cold storage etc.).
Oct 2018 - Feb 2021
Customer Service Supervisor (Netherlands And Switzerland)
Customer Service | Logistics | Import | Export | Trucking | Intermodal | Customs | Shipping | Value Adding Services | Upselling | Coaching | Training | Outsourcing | Collaboration with Global Shared Service Centers | Fluent in Dutch, English and German | Digitalization and automation
Sep 2016 - Oct 2018
Customer Service Supervisor (Benelux And Dach Region)
Import | Export | Customer Service Germany, Austria and Switzerland | Leader CS Team | Logistic Solutions and Projects | Coaching | Training | Networking | In depth market knowledge England and Ireland
Feb 2005 - Aug 2016
Customer Service Coordinator (Benelux, Italy And Dach)
Geest North Sea Line
Transport and Intermodal Planning | Export Department | Import department | Inside Sales | Pricing | Visiting customers and suppliers | Shipping Clerk | Customer Service
Jun 1996 - Feb 2005
3 education records
Surendra Haarnack education
Organizational Leadership, Business Economics / Economie En Management / Economie En Zakelijk Beheer
Business/Managerial Economics
Beneden Maas Vlaardingen
Mavo
Groen Van Prinsterer Vlaardingen
FAQ
Frequently asked questions about Surendra Haarnack
Quick answers generated from the profile data available on this page.
What company does Surendra Haarnack work for?
Surendra Haarnack works for Ocean Network Express.
What is Surendra Haarnack's role at Ocean Network Express?
Surendra Haarnack is listed as Head of Customer Service Netherlands at Ocean Network Express.
Where is Surendra Haarnack based?
Surendra Haarnack is based in The Randstad, Netherlands while working with Ocean Network Express.
What companies has Surendra Haarnack worked for?
Surendra Haarnack has worked for Ocean Network Express, Sealand – A Maersk Company, A.P. Moller - Maersk, Samskip, and Geest North Sea Line.
How can I contact Surendra Haarnack?
You can use AeroLeads to view verified contact signals for Surendra Haarnack at Ocean Network Express, including work email, phone, and LinkedIn data when available.
What schools did Surendra Haarnack attend?
Surendra Haarnack holds Organizational Leadership, Business Economics / Economie En Management / Economie En Zakelijk Beheer from Harvard Business School.
What skills is Surendra Haarnack known for?
Surendra Haarnack is listed with skills including Back Office Activiteiten, Klantenservice, Internationale Handel, Resultaatgericht, Containertransport, Klantbeleving, Transport, and Vervoer Over De Weg.
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